DRPower EquipmentReviews of drpower.com

Terrible company won’t honor recalls on unsafe products.

We recently bought a PRO 26 (15.5 HP). It was NOT delivered as promised, was left in pieces at our front gate 500' away. My wife is 79, I'm 76 and it fell on us to put it together and get it to our barn. And, the handle bar grips are so high and NOT adjustable - coming to my mid-chest, occassionaly injuring my shoulder when trying to manever it. It is grossly designed and unhealthy for people under 6'. It came without a gas gauge so I have been, at times, left acres from our house where the stored gas is. Ergo, I have to check the gas every 20-minutes. And, the choke is so-so, sometimes taking several minutes to start...never had that issue with my previous 2 DRs. My old DRs were not like this, the handle bar/grips were at a reasonable height for non-basketball height. Did China buy DR...quality is NOT a constant!

Jenna, was the young lady that took my order and was very upbeat, courteous and helpful. She did a fantastic job, making my purchase very easy !

I had a problem with the DR trimmer that a purchased. It died day 1, and wouldn't restart. I contacted DR and they were helpful, and accommodating. They came up with a very acceptable solution and now I have a trimmer that works great for my needs. Highly recommend this company.

I have two pieces of DRPower equipment , and both have been reliable. The real issue is when you need parts .The supply chain for their parts in a nutshell SUCK. Over the years its been the same story , “ not in stock and will ship in 2-3 week” , which is fine if that were the case . There is NO customer service follow up when parts do not ship on time , and it falls on the customer to do the follow up . My last order was placed on 4/08/26 and was to ship on 4/29/26. On May 1st I called and was told there was a delay and the parts would ship on 5/7 . On 5/15 when no parts arrived , once again it was on me to call and was told that they had shipped on 5/14 and would not arrive till 5/20 . Customer service with this company SUCKS and as I told the the CS head , next time I need to order equipment , there are other options that I will be using !!

Received the trimmer within the first five minutes the belt broke in half that powers the trimming head. When it was taken apart, was found that the belt was incorrectly, installed at the facility. Called and requested a new belt which has taken a week just to ship quality control seems to be lacking.

The sales experience was great. The upgrade ball head for my string trimmer is a major upgrade and reasonably priced. The new head makes insertion of the whips much easier and the retention of the whips while working is vastly better. On top of that, the new heavy orange whips will take a lot of punishment without coming off or breaking.

I bought the DR Pro tow behind tiller. It performs exactly as described. It works as stated. I made the unfortunate mistake of thinking I knew better than the instructions. I put harder shear bolts in the tines and sunk the tiller as far as it would go on previously untilled earth. Well, lesson learned. I just bought and paid for another $1200.00 transmission. Use the tiller as instructed and DO NOT exceed its operational limits! Great product and I would recommend to anyone. Just remember it’s still just a tiller. Not a tractor. DR makes great products and I own several.