DRPower EquipmentReviews of drpower.com

The equipment we ordered was delivered to the wrong address and we had to pick it up ourselves. They never contacted us to let us know the equipment was out for delivery and never made any attempt to confirm the address they were leaving the equipment was correct.

the person I was dealing with wae very

Although I have owned my trimmer for 2 years (out of warranty) I have used it sell tha4 4 tanks of gas. The spindle and bearing siezed. I ordered a replacement and was told it would be 4 to 9 days to process the order. Obviously once you order the machine you get no consideration of service use and no consideration of the need to get the unit back in service. I dont recommend purchasing DR equipment do to quality, service and price

I have a brand new self propelled/30” Mower from you. I have mowed my lawn once and it broke the second time. I took it to a shop/Four Brothers in Terrel Tx and paid out of pocket because they said it wasn’t covered under my warranty. I then brought it home and it went to smoking and choking out. I then called your rep and she/Holly referred me to another shop and said it would be fixed within 5 days. As of Friday, it’s on hold due to the shop not getting paid from your company. I have requested a full refund of all my expenses and the total cost of the mower.

you sent the wrong part - I returned it promptly but after 4 days you still have not shipped the correct part

Sales rep was good. Shipping seemed fair

I ordered a stump grinder based strongly on their advertising that it would be shipped in 4 to 5 business days. However, each week I get a new email from them informing me that the shipping date has been pushed back another week. Customer service was no help, and blamed it on unexpected delays. But all through this time on their website they advertise that they can ship this product in 4 to 5 business days, which makes me think that this isn't unexpected as much as a calculated decision to get more orders for a product they don't have available. I have a backlog of projects that require a stump grinder, and it is highly disrespectful of them to lie about shipping times. To make matters even worse, when I go to leave a review for the product on their website, I constantly get a Server Error when trying to submit. This could just be a coincidence, but seeing as how bad their customer service is, I would not be surprised if they are blocking bad reviews.

Placed an order last week for parts for my brush mower, typically in the past getting parts was fast and easy this time not so much, talked to customer service yesterday trying to get an update which usually happens from your end so I was told that my items should ship by the end of the week, did a chat online today with customer service and was informed that both parts were on back order which I wasn’t told yesterday by customer service and I received no notice when placing the order they were or no follow up to say so, communication is and was poor