DropReviews of drop.com

What can I say? They have really a great support team. they help me with a price protection, and made the refund the same day, without any complication, absolutely great!

Bought a pre-order keyboard, got the wrong color one and they couldn't replace it. Due to there not being any options out there for me, I was forced to keep it. The partial $30 refund doesn't even cover the customs I paid. And not to even mention their nasty customer service. Never even looking their way after this, I haven't had such a sour taste from an interaction like this with a company in years.

Hi hab da Sennheiser 6xx bestellt macht euch keine sorgen wegen Zoll das halt alles dein recht Waren nach 6 Tagen da aus Amerika

I've tried several keyboard-related sites, but none have been as good as Drop.com. I modified my order while buying keycaps this time, and they kindly corrected it. Special thanks to Matthew.

Today: I requested a username change, something not officially supported, and handled on a case-by-case basis. Not only did they help me out, they did it right away - and I really appreciate it. Overall: Here's what it boils-down to: the buck stops with customer service, and Drop's is genuinely excellent. This wasn't always the case, but I'm happy to tell you it very much is now - these folks are serious about their customers having a good time. Over the years I've gotten the occasional product that wasn't right - and customer service fixed it for me every time, whether I wanted to try again to get a good example of the item or just wanted my money back. I had one bad experience back in the Massdrop days, and since then I've had literal dozens of good and excellent ones. I've seen lots of companies fall off the wagon with customer service, but Drop might be the only one I've seen *improve* significantly, maintain that improvement, and keep it going. That gets a double high-five from me.

Drop has excellent customer service!The issue with my order was solved in a very short amount of time.I had really good experiences purchasing on drop！

Drop customer service is fabulous! I received a response and resolution to my issue in a very short amount of time. This, coupled with great prices and quality items, makes Drop a fabulous place to shop.

Drop's customer service has always been great to deal with! They reply quickly and take the necessary steps to correct problems.