DropReviews of drop.com

great customer support.

I attempted to get warranty on a defective product that they partnered in making and they first told me It didn't have manufacturers warranty, I showed massdrops own claim that it's backed by manufacturers warranty via massdrop and then the massdrop rep said after contacting the manufacturer that I have to contact the manufacturer. I've contacted them through email multiple times, Facebook and Instagram all I got was ignored and dismissed. Funny that writing a truthful review gets a stupid response, whichever cooked drop employee replied, I did try multiple times to write a new ticket and got the same or worse response, if you truly cared to resolve this you'd leave a direct email for me to contact one of you

The site malfunctioned & didbt place the order. Brought it to the attention of the staff, but staff couldn't manually enter the order. So I lost out on the purchase Thank you for your reply. I requested another drop of tge item as suggested by the representative, & it was offered again, so ultimately I was able to get the item I wanted.

worst vendor ever, took over 2 year to ship some keycaps and they have no communication and when you ask them to solve something you get some smartass girl telling you its your problem. They remove negative reviews on their site. And the worst of all the colours don't match the render at al.

I purchased cable trusting the description of their ad but it is not accurate, the connectors of the cable do not have a middle channel to fit in the IEMS that they said is compatible - MASSDROP X MEE AUDIO PLANAMIC IN-EAR MONITORS - MASSDROP X EMPIRE EARS ZEUS UNIVERSAL IEMS. Both iems have in their connectors a channel in the middle but the cable does not have it. After my first claim, they sent me a replacement cable that again is useless because it is the same cable!

I was disappointed with the product[hd6xx], but I was moved by the supporter's help. I appreciate their attentiveness and kindness.

I recently purchase a $200 dollar keyboard from their website as a first time buyer. The keyboard was taken and caught on video. I reached out to their CS team and within 20 minutes they let me know they had sent a replacement, though another parcel service, with faster shipping. I hadn’t even sent the video yet! Quick, and professional. I was very worried it was going to be a huge hassle to get the situation figured out and it was almost as smooth as purchasing an item. Because of how quickly and professionally they helped I quickly purchase a $90 keycap set. A few days later that goes on sale by $53 dollars. I reached out hoping for a price adjustment and without question (again within a few minutes) they notified me that they credited my original payment method and would do so with any purchase made within the last $45 days. I rarely reach out to customer service but they has to be the best experience I’ve ever had. I will be shopping here until something changes.

I was interested in the HD6XX headphones after reading about the substantial savings over the HD650's. When I opened the web page I received the pop up for the the Welcome to Drop $10 off coupon. Not being certain without further review I closed the window. When i decided to make the purchase, the offer didn't appear, but I placed the order anyway. I emailed support and explained the situation, and received a prompt reply from Liz from Drop Community Support. Liz assured me my account would be credited with a refund. Excellent support!!.