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Drop (drop.com) has 611 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
611 approved reviews, newest moderated first
Brittany M.
A recent purchase dropped $150 a day or two after mine shipped--I have not yet received it. But they said they would not refund the difference or allow me to purchase a new one at the lowered price and return the more expensive one. I will not be purchasing from here again.
ellisod
Drop delivered merchandise that was not as depicted in either the online descriptions or photos. Drop Customer Service refused to take any action to rectify. Wouldn't recommend this e-tailer.
Max
I recently ordered the Aune X7S amplifier. Was really looking forward to receiving it despite having to pay almost 1/3 more than the Drop price to import it into the UK. Well I received it today and it was inoperable. It would have been dangerous to power it on. On informing Drop (formerly Massdrop) of the condition they said it "was not covered by warranty" despite being a new device and that all they could do was offer a refund without the import taxes. Net result I had to eat 30% of the original cost. OK so the Aune X7S is only $180, so I ate $60. But if I had ordered something in the $1,000 range I would have eaten $300+ for a product that does not work and is dangerous. This is totally unacceptable on any level. I expected more from Drop but was literally dropped in it. Just very poor. Very disappointed.