DropReviews of drop.com

What did they do. What were they thinking. This is a disgusting site now with 0 use for it. Bad redesign and bad decisions on drops part.

Drop is now dead , killed by junk peddler Corsair . Although Drop did start to destroy themselves around 2019, starting with the name change from Massdrop , you could still get AKG, SMSL, Sennheiser etc audio bargains . Keyboards seemed to be their main focus , obviously it's a high profit market. Corsair no doubt thought they would buy Drop and just hope people will buy their stuff instead . RIP Drop.

I waited a full week for my express shipping, and no one ever contacted me. The AI assistant is completely useless — it constantly freezes, doesn’t let you continue typing, and forces you to repeat the same actions 5–6 times in a row. Customer support never reached out to me at all. My UPS tracking has been stuck on “Label Created” for 5 days. UPS confirmed that the package was never handed over to them for shipment. Drop’s customer support is completely silent and does not respond to messages. This is especially frustrating because I paid for express shipping. Overall, this experience has been extremely disappointing, and it feels like the company simply doesn’t care about its customers.

I ordered a SHIFT V2 Mechanical Keyboard from the drop.com site.The keyboard had a chattering issue (repeating the same keys without pressing them like aaaaa, uuuuu etc) and stop taking input until you unplug and re-plug it in. They only have a 30 day return window, and by the time I acted on it (I was busy and this was for my home machine) they would only exchange for the same item. I did that two more times and both keyboards had the same exact issues. I've been using other keyboard manufacturers without issue (Dell, Glorious and Ducky). I know that the problem isn't my Win 11 system. I asked for an exception to the return policy and get a different keyboard of similar value, but they flatly refused. Never again will I buy from this company.

They just ghost you and refuse to give a refund even though you never receive the package. They've been following this business practice for a very long time so if you order from them it is 100% your fault. You've been warned.

Yikes, I don't think I will be back. I have only shopped a couple times when Drop was MassDrop but now it's abysmal. Complicated and poorly laid out website, chat is essentially a really badly programmed bot, need to wait to set up a return, even though they say it's easy, you have to email them, is this 1999? Like it should be basic, log in, click order, set up return. Downright abysmal. Not to mention the product I bought, the BMR1 speakers were really really bad for the money. I mean they are worse than my $20 Creative Pebbles yet $100 more? Crazy just looking cool isn't enough, you have to deliver the good man.

I placed an order at Drop on January 10, it was planned as a birthday gift to my boyfriend. The package was transferred to DHL to be shipped to Bulgaria. At first everything seemed fine, the tracking system showed the package movement but then on March 3 the package stopped at "held at customs" in Bulgaria and never moved anywhere. I contacted Drop support and they said that my package is likely to be lost in transit and suggested sending another one (at this point my bf birthday had already long time passed). Okay, they sent another package and guess what? It got stuck at the same stage!! I contacted support again and received a copypaste of their previous letter about lost package and suggestion to send a new one (so that it will stuck as well I guess) So it has been 70+ days since I ordered a product from Drop. I get that they must be very rich and willing to toss around their products like it's nothing, but that is definetely not a way to provide services. Or there was never a package in the first place and I was just simply scammed. Contacted support once again with a demand to either change a shipping company or make a refund and they keep ghosting me so I'm not sure I'll be able to receive my money back. Worst online shopping experience ever

J’ai commander des touches de clavier et je ne les ai jamais reçu, je ne recommande vraiment pas.