DropReviews of drop.com

They do not include VAT at checkout. I find this practice lazy at best, and perhaps malicious even. Granted I'm used to aliexpress and amazon, etc always showing you VAT upfront. even competitor audio(granted most are chinese) stores include VAT in their checkout prices.

Do not purchase anything made by Drop, especially their keyboards. I was foolish enough to buy two boards from them, and they have both had issues with chattering/ghosting/repeating keys. My last experience with customer service, they made no effort to help me resolve it. They directed me to update the firmware...but the firmware they provided is in a file type their software doesn't even recognize! They then essentially told me to figure it out myself. Do not purchase from them! **Edit: I have changed the review from 1 to 2 stars, and removed the implication of legal action, as this review motivated them to reach out and resolve the issue. That said, my opinion of the company has not changed.

Ho comprato una tastiera, la WOBKEY Rainy75, bellissima, mi e' arrivata subito solo che non vi era scritto da nessuna parte che si paga le spese doganali di ben 50€. Il pacco mi e' arrivato subito con UPS in pochi giorni pero il fatto di non informare il cliente che si paga ulteriori spese doganali almeno al checkout quando si fa l'ordine non e' propio il massino.

Ordered the balrog spacebar in October of 2024, item arrived May of 2025 just for it to fit my keyboard, however does not work when pressing in the spacebar because it just gets stuck and does not raise back up and I am very dissatisfied with my purchase and doubt I will be shopping there again after purchasing multiple key caps

You may find some things are a good price BUT even though it mentions import duty and it came up with zero duty when I was checking out on the item I bought for £248. I have just had to pay a further £63 for importing from Germany to the UK after multiple emails and calls to Drop and DHL who BOTH kept telling me to contact the other. It felt like I was being scammed at more than 1 point. Not just that. The messing about DHL do with regards to holding in customs like I'm trying to import a friggin giraffe or something. They've held the item for about 2 weeks so far (tbf to Drop, they shipped quick). The whole experience simply isn't worth the messing about and extra cash. I could've had a very similar product delivered same day by Amazon at the same price. Unless they have some kind of super discount on something I really want. I'll not be using them again. Oh and the item STILL hasn't arrived lol.

Beautiful pillows on my last order. But recent order has not shipped after 10 days and they do not reply to emails. Very frustrating

I have ordered from Drop many times and have had quite a wide variety of experiences, but my overall experience has been quite negative. Almost every single package that I’ve bought, I’ve had to contact customer support at one point or another. While they are typically quick to respond within 24 hours and rather polite, I am never given information that is useful. On my most recent order that is still ongoing, I had ordered a product that is branded with Drops name. The expected shipping date was supposedly December 29th. I waited a few days after and still hadn’t heard anything, so I decided to contact support to see what was going on with my package. The response that I was given said that packages can be delayed a few days at times, especially around the holiday season. That is completely acceptable, and I find nothing wrong with that. However, a few days after the new year, I received another email saying that my package had been delayed an entire month and wasn’t given a single reason as to why. It came across to me as if the support team didn’t know why, which I find absurd considering this product is made by Drop and not one one of their sub-vendors. I find it absurd that I ordered a product nearly 3 weeks before it said it would ship on the website, just to have it still be delayed for an entire other month. This wouldn’t have been such a big deal if anything could’ve been clarified, but the website STILL says my packages expected shipping date is December 29th despite that it’s been a week since. I have had nearly identical experiences with other small products I have ordered. Also, their warranties on their keyboards are rarely honored as experienced by myself and some other people I’ve communicated with. I had a CTRL v1 that one of the LEDs went out within the 1 year stated warranty within the description. Customer support told me that this was not covered under the warranty, but they never made it clear how or what is and isn’t covered under the warranty. My experience here has been very frustrating overall, especially since I’ve given them multiple chances. The only reason I am not giving 1 star is because all of my products have eventually made it to me in normal condition.

Never delivered. Had to drive to go pick it up.