DropReviews of drop.com

Got those 180$ sennheisers, they were pretty mid compared to my ath-mx50’s. Had em almost a month then returned it. Super easy, got my return money back pretty quick too. Bout multiple things from drop this was my first return and was no issue. I’d trust em 👍🏻

Unexpected experience, but ends with great customer support. I bought a pair of speakers on Drop.com, turned out to have some issues connecting to the PC. Contacted the manufacturer but didn’t get much help. Contacted drop.com later and representative Liz helped me resolved the issue promptly. Would not hesitate to order from them again.

The price of the headphones I bought went down right thereafter and I requested a refund of the difference - they honored it without questions asked. Also, HD6xx is exactly the basically same product as HD650 as far as I am concerned, for budget-concerned customers.

Easy refund on a headphones that didn't quite fit me, along with the extended warranty for them.

I got the Sense75 nightfall. I got it on sale for 150. The first mailed was undeliverable and thats fine, it happens. I request a replacement and again it took the standard time (it was around 2 weeks to even get the unit in my place. Opened the box and plugged it in and the most important key did not work, the SPACEBAR. I opened it and they did not solder the kailh socket. I am now approaching more than 2 weeks with a defective item and support is taking their time. I have been passed around and it seems like no one wants to answer my questions. I even offered to do it my self or even just get a replacement pcb to repair it myself so i dont HAVE to give it back and support still doesnt want to answer. HORRIBLE experience. This is my first ever review for anything (which shows you how bad it really is, especially with the quality of items from amazon)

I received very kind guidance and satisfactory help from Damian. He gave the best help by offering a variety of options.

Recently when I bought a product, I had encountered an unpleasant experience during the process. However the support team replied within a day and resolve the challenge in a positive manner which reinforced my confidence to purchase from Drop in the future. Keep it up and will recommend to friends as well.

I had a very positive interaction with the customer service person assigned to my case. He was polite, helpful, and quick to respond. I would recommend Drop to other people based on how good their customer service is.