DropReviews of drop.com

Great support! Liz was wonderful!

*This review is an updated post available on the BBB website. This is an app that says it gives you gift cards for shopping and completing surveys. They used to do that, but now they don't. Back in late March or early April, I requested a gift card. Usually they give you one. But Drop told me that they would send me a card within 45 days. Then they said it would be within 60 days. Then it was indefinite. Now, drop cards are "available" to claim at exactly 12pm on Thursdays. I've followed all of their instructions. I open the app and go to the gift card section where it says "more cards available on [this date]" (the date I log in). Instantly, it then says there is an error and then "Gift Cards are sold out, try again [in a week]". I've tried it several weeks now. I've turned in support tickets, with no resolution. They need to be held accountable for stealing people's time.

I ordered an Arozzi gaming desk in pure black. Order arrived and it was pink. Totally not what I ordered, desk was also missing an important bag of screws. I messaged drop support and a whole day later they say they can’t do anything and they referred me to Arozzi to have me solve the issue on my own accord. I finally reached an agreement with Arozzi, not what I would have liked but we came to a compromise. The support ticket through drop was then closed. Suddenly two weeks later after the issue has been dealt with drop support went behind my back and sent another desk to my house without my permission. Not sure why they did that and also not sure why they couldn’t have done that to begin with. This whole experience was awful and drawn out. The whole time it felt like neither party was responsible for their mess up. I wish I could give 0 stars but I can’t and I also strongly advise anyone reading this to stay away from drop as a company.

I was drawn to Drop by friends and their good online reputation (that I've seen at least) and was about to build my first custom keyboard. However, in my excitement I made a mistake and didn't consider that these boards have an ANSI layout and I live in the EU and would require an ISO/NR layout to make good use of it and so I decided I wanted to return it and asked for a refund so I could send the board and keycaps back. I initially misunderstood the support and was a little rash and upset in my response but they went over the moon and not only fulfilled my request but really only gave kindness in return. I feel like they were truly generous in this situation when they really didn't have to and I absolutely didn't expect this at all which was partly cause of the initial confusion, but they absolutely satisfied me and honestly did it so well that I feel ashamed of myself for the tone I had used in my previous response where I was scared I was about to be tricked out of money. But no, they really did me a solid and put me in my place. Top Star support, they absolutely deserve 5 stars!

I originally purchased a pair of headphones but were lost in transit due to a fault from the carrier. However Drop's customer support were very helpful and got me a new set within a week! Very good experience with them!

Truly horrendous customer support I paid $172.80 for a product to obtain 20000 points in rewards from a purchase I made July of last year, it is equal to $20 worth of credits. Drop.com informed me that my order will be delivered around August. When my order was delivered on August, I received an email from Drop.com that they added $20 worth of points to my account. I logged into my account earlier this year and confirmed that 20000 points have been added to my account, there was no indication that my points would expire anywhere on website. However, when I logged in on July 2023 my rewards points was completely removed. I contacted customer service 3 times and they refused to help me with this matter. I cannot view this anything other than to intentionally create confusion so that the customer has to guess when the points expire. This type of shady practice must stop and be publicly made known so that the public can see what kind of practices Drop.com are implementing on unwitting customers. To go so far as to refuse to help the customer when they take away the points they have earned is inexcusable.

If you intended to sale a single item, just run an ad with that item on it. You ran an ad with 3 items displayed but only one item was included. It was one of the most dishonest I have seen in recent years. . I once trusted you but not any more. As I said, I will use any opportunities to warn people and advise them staying away from you. What was so sneaky is that when checking out I was asked to chose the color of PA3 and thought it was strange to just ask PA3 and not the other two. I thought I could care less about the color of the other two devices so I clicked silver. Later, you customer support told me that by clicking it I demonstrated I knew what I was doing. That is truly sneaky. I would never understand a business like you resorted to this type of ad game.

Terrible customer support. I bought a drop sense75 roughly half a month ago. The board arrived with a damaged LED under the DEL key that was defective (would not turn red with the rest of the board). It took drop around half a week to reply to my support ticket. They offered a replacement unit. I shipped the board back to drop sep 1. The board arrived back at drop sept. 7. I have not heard anything back from drop about my replacement since sept. 1. I’ve sent multiple emails inquiring about the status of my return with no reply. 0/10 Customer service. Especially for a product that costs 100+