DropReviews of drop.com

The price of an item I had ordered dropped significantly and Katlyn was helpful in giving me a refund of the difference with no issues, very happy to give a company like this my business.

Katlyn was the hero I envisioned in Drop. Super friendly and prompt in solving my issue that actually started in Reddit of all places! 5 star for sure~!

This company is the worst!They say they offer a warranty but if you try to claim it they just give you the run around until they can get rid of you.a Then they have their feedback set up so you can only leave them a positive review only.The custo.er support was a joke.do not buy anything from these crooks!

0 service and denies rma after 3month of purchase

I received a pair of computer speakers from Drop and initially one speaker had a buzzing sound. I contacted Drop about the issue and they assigned a customer support person, Damian, to help me. Damian was fantastic. In short order he reached out to me, told me exactly what I needed to do to send in and receive a replacement set of speakers. His instructions were clear and easy to follow. Within just a matter of days, I had sent my pair of speakers back to Drop (which Drop paid for) and received a new set. I’ve dealt with a lot of companies over the last 15 years buying a lot of HiFi equipment online and I can honestly: Customer service doesn’t get any better than what I received from Damian and Drop. Highly recommended.

They shipped a desktop speaker 7 months after the purchase date. I had already assumed it would never be shipped and went and bought a speaker. Then they send it (after 7 months) and its the first time in 14 years I'm forced to pay duties at the post office (this never happens with other websites btw. Most companies know how to label it so there is no duties OR will handle the duties themselves and add it to the charge). I wanted to return the product and they wont at all take any responsibility for their insanely late product and wanted me to pay for the shipment back to them. I cannot trust people who function like this. Companies that have zero understanding of when they screwed up are out to make money even when they screw up... Notice in their original response, no mention about their late shipments or unwillingness to pay for shipping after they charge you for something they send you after half a year. Bad company.

I was recommended to DROP by a friend and thus, I was a new customer. I ordered two keyboards at different dates. Both keyboards ended up having issues that could not be taken care of and I contacted customer support. After providing information about my purchase and answering a few questions as to what my problems were, customer service bent over backwards to try and help, however, nothing worked. Due to this, they issued full refunds for both keyboards and were very responsive in emails (even on weekends). DROP customer support is easily 10/10 and due to the trouble free experience, minus the keyboards, I'll still order their products. I would recommend this company to anyone looking to get into keyboards and or looking to upgrade their setup.

I contacted Drop about my item not working. Got emails asking my address and telling me they had no stock left. I found the problem myself and asked for new parts. I tried until they told me that the order was over 30 days old and they would no longer honor my problem request. These Bozos think that customer service is sticking it to you for a $2 cable. I have spent over $2000 at Drop and this is how you help me. I would give 0 stars if possible.