DropReviews of drop.com

horrible product with horrible support behind it - received headset that could barely be heard at max volume. Took more than 2 weeks JUST for them to finally process the return because they apparently couldn't figure out how to provide me with shipping return labels. Very unprofessional clueless support

Great experience. Was worried that I could return a product however I just returned an order because I just didnt like the product and was able to do it successfully.

Liz has been so kind and helpful since day one of my intial request she has shown me that DROP values their customers and truly cares about the customer experince and is willing to go above and beyound to ensure our satisfaction... I loook forward to my next purchase! :"} brgds AC.

Drop.com is very awesome! They were the only website that had the keycaps I wanted. They are also VERY fair. The keycaps I ordered went on sale like 3 days after I got them in the mail, so I emailed support and told them about it, and they refunded me the price difference! Not a lot of companies will do that, so I am very happy Drop had a price protection like that in place. I will be buying from them again in the future.

I ordered new BMR speaker and after many delays and misinformation - I haven't received neither speaker nor full refund. In May 2023, I ordered the speaker with grills both of which which supposed to be shipped in July, it was delayed to August. Sad but it was expected. It finally was shipped at the end of August but after a week it stuck somewhere. I reached out to CS and asked to check it and was told it is a normal shipping situation, and I need to patiently wait till October 5th and reach out again if no progress. On October 9th I reached out again as no progress - I have been told (1) that it wasn't shipped, then after checking again (2) tracking number was showing wrong information and the speaker returned back to the sender. I was told they have no stock and can only offer me waiting indefinitely more or request a refund. I paid $173 in total but "full refund" Drop issued was $34.36 only.

I wish I could give it zero stars. Drop used to be great and now it’s a scam. Please do not give them more money!!

I absolutely adore Drop! Their platform is filled with super duper fun products that always keep me excited. However, as with any service, there are occasional hiccups, but Drop's customer support team always steps in and efficiently fixes things. I really appreciate their prompt assistance, and it's clear that our respect for each other is mutual.

I contacted support about a second price adjustment for an item I purchased, which had to replaced through RMA. The first price adjustment (from a $50 off sale) was within a month of the original item's delivery date, however the 2nd adjustment (from a $100 off sale) was not within a month of the original item's delivery date, but was within a month of the replacement's delivery date. Despite this, Drop still honoured the adjustment while responding and processing the payment on the same day. Excellent service provided