DropReviews of drop.com

They were quick to respond and support me with an issue. Great products and great customer service. Thanks Liz.

Site is nicely laid out, product categories are easy to drill down into. Ordering is easy, product delivery was quick. I had an interpretation issue with a discount offer being offered in a popup, so reached out to Drop. Joseph responded quickly and handled the situation with me, the customer, in mind and provided the discount on his end. Thank you Joseph!

Had an issue with clipping on my Focal Headphones. Joseph and Liz helped me out with the RMA process which went very smooth. Looking forward to my next purchase with Drop.

Terrible store, cheated! I bought headphones by mistake, I wanted to exchange them for a higher model. Requested to issue a return of the goods to the store for exchange! The seller gave the label, I sent the goods. They received the parcel in the Drop warehouse! And the store refuses to return the money! in general, I was left without money and without headphones! Support does not solve the problem! They took both headphones and money! I DO NOT RECOMMEND THESE SCAMMERS TO ANYONE!

Experienced an issue with my headphones and reached out to support for help remedying the problem. Followed a few basic steps to ensure it wasn't a commonplace issue before Damian walked me through the steps on replacing the headphones. Insanely quick response time and a very painless process!

The Drop THX AAA 789 amp has a better reputation than it deserves. The components are cheap. Mine failed for no reason - it wasn't dropped and it didn't overheat - it just stopped working. But the really bad news is that these guys don't service their products. Doesn't work? Too bad, we can't help. Update: Someone at DropYourPants said they would be in touch "to help". Here's what they offered: "Click the On/Off button real fast several times". That was their idea of help. Stay away from these guys.

I unfortunately did not receive my order of keycaps, so I contacted customer support for help. There was a lot of back and forth between me contacting the shipping company and drop. It was a bit frustrating, but I did receive a refund as an exception, even when lost packages are not covered by them. Overall, it was a somewhat long but positive experience with customer support.

There was a bit of confusion re an email I received after I placed my order. Joseph promptly answered my questions and assured me that my order was being processed.