DropDrop is a company that uses data and insights from community to create and curate products that help fuel people’s interests.
Drop (drop.com) has 611 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
611 approved reviews, newest moderated first
RR
Support responded same day I opened a support ticket. The issues required me to send the product back and solution was proposed the same day. Was not charged for the returned item. Almost as soon as the product was shipping to Drop, I got a notification that my replacement was on the road.
Response from DropMar 6, 2024
That's amazing, Roy!
Diego S.
They charged me for the shipping, however they don't take charge that the item still hasn't arrived to its final destination, as it should have. They should clear customs, get the package to the final destination and charge accordingly. Mi item is in the country for more than a month, I have complained them, but they don't answer. The mail system here isn't any good either. Drop has got really nice products, but I'm not ordering from them again.
Response from DropDec 8, 2023
Hi Diego, we're sorry your package is taking longer than expected. We'll be reaching out shortly to get this sorted for you.
Amanda R.
I am so pleased with my Drop experience. I ordered headphones for my boyfriend and then they went on sale shortly after for ~$30. I reached out to support asking if they would honor a price adjustment and they said they were more than happy to be fair and complete this request. I am so thrilled and really appreciate Katlyn's help. Thank you!!
Response from DropMar 6, 2024
We're happy to help!
serdar I.
Shopping part was a breeze. Shipment and everything was on time. Yet that's not the best part. I bought an HD 6XX and a couple of hours later it went on sale. A couple of days later after the item was delivered I emailed them and they made a refund. After I got the item! The fact that they made it days later was amazing. Thank you Drop.
Response from DropMar 6, 2024
We appreciate you!
Arnold Y.
Honored Price Protection with new sales! The item I originally ordered was already on sale when I purchased, but the following day, it had an even bigger discount and Drop refunded me the difference in price. Very happy with their customer service and their timely response!
Response from DropMar 6, 2024
Thank you, Arnold!
Dekker F.
Never delivered. Had to drive to go pick it up.
Response from DropNov 27, 2023
Hi Dekker, we understand your frustration over the delivery exceptions and the courier not providing real-time updates. You would unlikely experience the same courier issue for future shipments. For the trouble, we've added a small rewards credit to your Drop account. We apologize for the courier issues and thank you for sharing your feedback.
Keh-Ming L.
They were quick helping me with price adjustment. Great customer service. Thanks Katlyn.
Response from DropMar 6, 2024
We're happy to help!
Christopher M.
I bought a new keyboard from Drop and the next day they had a sale which brought the price down by about $35. I emailed support and they responded to me the same day and issued me a refund of the difference between the two prices. I am very appreciative and can't wait to get my new keys.
Response from DropMar 6, 2024
We're happy to help!