Dribbleup Reviews | Read Customer Reviews of dribbleup.com

Dribbleup Reviews | Read Customer Reviews of dribbleup.com

Dribbleup reviews

301 approved reviews, newest moderated first

Renae S.
Jan 16, 2025
I canceled my account 2 years ago
I canceled my account 2 years ago, not aware a 2nd account was made by a child in the home until recently. When I requested a manager, as it is clear a child made the account by the username and email, they said there is not a manager and they will not refund me for the account my 7-year-old made.
Response from DribbleupFeb 3, 2025
We understand how frustrating this situation must be, and we apologize for any confusion. Memberships can only be initiated on the customer’s end, and they require a payment method to be provided. We’re here to help resolve this issue. Please reach out to Dribbleup Customer Support, and our team will work with you to address your concerns.
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Kathleen B.
Jan 13, 2025
Excellent communication and fast…
Excellent communication and fast service. Thank you!
Response from DribbleupJan 14, 2025
Thank you! We’re glad you enjoyed our fast service and clear communication!
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Cheryl P.
Jan 8, 2025
A great return experience
After purchasing 2 soccer DribbleUp balls for my granddaughters, I learned that they were designed to be used in conjunction with a monthly membership fee that I could not afford on a fixed income. It took only one email to cancel the subscription, get a return label and return the balls with free shipping. Seamless and simple.
Response from DribbleupJan 9, 2025
Thank you for sharing your experience! We’re happy to hear the process was easy and smooth for you. If you ever need assistance in the future, feel free to reach out. We're here to help!
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Philomena N.
Jan 6, 2025
Awesome concept and product
Thank you folks so very much a fantastic idea I bought a basketball and soccer ball for two girls they love it. They can’t wait to get back at their games in school and sports clubs. It has helped them immensely with their confidence playing. As for the product it is both eye catching and very well made. Kids absolutely love the colors makes it easier to see on screen. It is a little difficult to follow on just an iPhone but absolutely great on a tablet or iPad. It hasn’t impaired using DribbleUp just makes for easier viewing especially outside. Customer service was fantastic and couldn’t be more helpful. I ordered the product early November but didn’t want the subscription to start till Christmas Day it was exactly as planne. There was a little hiccup when registering second child but I honestly think it was something I did either way company was very apologetic and it was rectified within minutes. I think this to be an awesome concept and product the girls love it and also agree it has helped them with their game and makes it fun to practice even without a teammate. DribbleUp keep up the good work I look forward to other products from your company.
Response from DribbleupJan 9, 2025
Thank you so much for the kind words! We’re thrilled to hear the girls are enjoying their basketball and soccer balls, and that it’s helping boost their confidence on the field. We’re also happy to know the product’s design and colors stand out and make it easier to use. We appreciate your feedback on using it with different devices and are glad the issue with registration was quickly resolved. Thank you again for your support, and we look forward to bringing you more great products in the future!
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Stuart K.
Jan 4, 2025
Turns out my wife ordered the…
Turns out my wife ordered the basketball and somehow signed up, thinking she was just putting in info for buying the ball. They could not find it because it was my wife’s email and not mine. Finally got the credit card ok. But, too many people have showed this same sign up problem so it would be good to show an easy way out after buying the ball. Thanks
Response from DribbleupJan 9, 2025
Thank you for sharing your experience. We’re glad the issue was resolved, but we’re sorry for any confusion. Memberships are linked to the email used during purchase, and we try to make this clear during checkout and in the confirmation email. We appreciate your feedback and will work to make the process easier to understand. If you need help, our Customer Support team is available every day via chat and email from 8:00 AM to 11:00 PM EST.
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Amber S.
Jan 4, 2025
It's a really neat concept but unless…
It's a really neat concept but unless you have a tablet, It's hard to follow along as instruction and tracking are done through the app. Customer service is fantastic.
Response from DribbleupJan 9, 2025
Thank you for the feedback! We’re glad to hear you like the concept and appreciate your kind words about our customer service. We understand that using the app may be tricky without a tablet, and we’re always working to improve the experience for all users. If you need any help, our Customer Support team is available every day via chat and email from 8:00 AM to 11:00 PM EST.
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maria S.
Jan 4, 2025
Got here on time! Great service!
Got here on time! Had trouble setting up but I’m not techie! Thank you for your support! Once set up my 6 yo grandson had a blast with the tennis racket !!! The dribble up yellow sign became undone and I’ll have to check what that means ! Thanks
Response from DribbleupJan 9, 2025
We’re so glad to hear your grandson had a blast with his Smart Tennis Racket! We understand that setup can sometimes be tricky, but we’re happy to know our support team was able to assist. If you need help with the Dribbleup sign or any other questions, feel free to reach out. Thanks for your feedback, and we hope your grandson continues to enjoy using it!
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customer
Jan 3, 2025
Had a slight issue with the dribble up…
Had a slight issue with the dribble up basketball, the company promptly fixed the issue and my kids love playing with it and training!
Response from DribbleupJan 9, 2025
Thank you for sharing your experience! We’re glad to hear the issue with the Dribbleup Smart Basketball was resolved quickly and that your kids are enjoying their training. We hope they continue to have fun and improve their skills!
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