Dribbleup Reviews | Read Customer Reviews of dribbleup.com

Dribbleup Reviews | Read Customer Reviews of dribbleup.com

Dribbleup reviews

301 approved reviews, newest moderated first

Cheryl S.
Jan 3, 2025
Our grandson is 13 he looooved the…
Our grandson is 13 he looooved the dribble basketball! I am In process of exciting his glove I’m Embarrassed to say as a sports nut all sports lol I ordered a right hand glove when I knew it should’ve have been a left he is right handed I cannot express the kindness and quick response to all my ?????’s So professional but also extremely kind I know I’ll be ordering other stuff from Your site as I have a 5 year old right behind his brother 😁👀 My return label was sent promptly for the glove unfortunately with holidays I will be sending it bk tomorrow’s Fri the 3rd Ty Ty Ty again so very much Blessings for a prosperous healthy safe New Year If u had a 10* I would give one Ty Ty ty
Response from DribbleupJan 9, 2025
Thank you so much for the kind words! We're thrilled to hear your grandson loved the Dribbleup Smart Basketball, and we’re happy we could help with the Smart Baseball Glove exchange. It’s wonderful to know that you had a positive experience with our team, and we look forward to helping you and your family with more products in the future. Wishing you all a prosperous and safe New Year as well! Thank you again for your support!
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Benjamin M.
Dec 30, 2024
Terrible customer service
Terrible customer service. I ordered the product in Dec 16th and the arrival date was supposed to be Dec 21st. After the 21st came and went and I checked tracking info and it was pushed to Dec 26th which was going to be too late. I contacted Dribble Up several times via chat and asked for an expedited delivery. They disregarded my proposed solutions and just told me there is nothing g they could do. I asked to speak with a Manager several times and finally they agreed one would call me on Dec 23rd but no one ever reached out. I would recommend competitor’s product so this does not happen to you.
Response from DribbleupJan 9, 2025
Got it. Here's a potential response: We're sorry to hear about your experience and any inconvenience caused by the shipping delay. Our goal is to provide timely and helpful support, and we regret if we fell short. While we don't offer phone support, our Customer Support team is available every day via chat and email from 8:00 AM to 11:00 PM EST to assist with any concerns. We encourage you to reach out to us directly so we can help address this matter further.
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Lauren R.
Dec 28, 2024
My son got the basketball and loves…
My son got the basketball and loves it!!! No problems! The only thing is more work on dribble under the legs is what he asked for at 9. The customer service is amazing!
Response from DribbleupJan 9, 2025
Thank you for the great feedback! We’re so happy to hear your son loves the Dribbleup Smart Basketball. We appreciate his suggestion for more drills under the legs and will keep that in mind for future updates. It’s also wonderful to know that our Customer Service team was able to assist you. Thanks again for sharing your experience!
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Marie J.
Dec 27, 2024
My name is Joie and started using…
My name is Joie and started using DribbleUp equipment which hasn’t been an issue for me. Even their customer service has been helpful. Only thing I wish the equipment would offer more coupons for the full price items. Because as someone who works part-time relies on discount items.
Response from DribbleupJan 9, 2025
Thank you for your feedback! We're happy to hear that you've been enjoying the Dribbleup equipment and that our Customer Service team has been helpful. We appreciate your suggestion regarding more coupons and will take it into consideration. We understand how important discounts can be, and we hope to continue providing great products for you!
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Scott
Dec 26, 2024
Years of sneaky recurring charges that…
Years of sneaky recurring charges that they don't make easy to cancel.
Response from DribbleupJan 9, 2025
We’re sorry to hear about your concerns. Our intention is always to ensure that customers are aware of their purchase and membership details. The All-Access Membership provides ongoing access to live and on-demand training, and details about managing or canceling the membership are included during checkout and in the confirmation email. If you need assistance, our Customer Support team is available every day via chat or email from 8:00 AM to 11:00 PM EST. We’re happy to help with any questions or concerns you may have.
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Consumer
Dec 25, 2024
Amazing customer experience
I ended up needing to exchange a soccer ball for a basketball because by the time my son was going to get the gift he had changed his mind. I was originally nervous about the exchange but their customer service was amazing. Very smooth process and I was kept well informed during the exchange. Can’t wait to continue using our products!
Response from DribbleupJan 9, 2025
Thank you for sharing your experience! We’re so glad to hear that the exchange process was smooth and that our Customer Service team kept you informed. It’s great to know you’re excited to continue using the products, and we hope they bring lots of fun and improvement!
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Selene D.
Dec 24, 2024
Extremely bad business practice
When I placed the order, it mentioned it will be delivered before xmas. But you dropped off the package on Dec 22 and blame USPS but you guys should have dropped it off earlier. If not you should use priority post to keep your promise. You mentioned that you have no control over the warehouse then shouldn't have mentioned that the item would be delivered before xmas. When I contacted the customer service, you guys don't own it up to your mistake and keep blaming USPS for poor handling of the order. It is very bad business practice!
Response from DribbleupJan 9, 2025
We apologize for the frustration and disappointment caused by the delay in your order's delivery. While shipping timelines can sometimes be affected by carrier delays, we understand how important it was for your order to arrive on time. Our team works hard to provide accurate delivery estimates, and we're sorry if this situation did not meet expectations. Please don't hesitate to reach out to our Customer Support team via chat or email for further assistance. We're available every day from 8:00 AM to 11:00 PM EST and would be happy to help.
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Michaela H.
Dec 22, 2024
Absolutely terrible
Absolutely terrible. Ordered our first basketball on December 16th, got an email with the wording ‘your order has shipped’, only to find out several days later, that it didn’t ship! A label was created at USPS facility but the item never made it there! So in all actuality not really shipped. Customer service rep advised on 12/20 to reorder, she would refund previous order, and for me to order express shipping on new order. She stated, and the website stated, it would be DELIVERED 12/22! It is now 12/22 PM and no it has not been delivered. The company didn’t offer to cover the express shipping, offered hardly any assistance, only false promises. I contacted another rep yesterday, I had to pull information from her, and she provided me incorrect information. Total disaster of customer service and their knowledge. Their logistics are awful!!! If they mess up, they should fix it in some form or fashion. The second rep telling me ‘I hope it gets there before Christmas.’ Terrible.
Response from DribbleupJan 9, 2025
We're sorry to hear about your experience and the issues you faced with your order. We understand how important it was for your delivery to arrive on time and regret any confusion or inconvenience caused. While we strive to provide accurate shipping information and helpful support, it’s clear we fell short in this instance. Please know our Customer Support team is available via chat and email every day from 8:00 AM to 11:00 PM EST to assist further. We appreciate your feedback as we work to improve our processes.
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