Stuart K.
Turns out my wife ordered the…
Turns out my wife ordered the basketball and somehow signed up, thinking she was just putting in info for buying the ball. They could not find it because it was my wife’s email and not mine. Finally got the credit card ok. But, too many people have showed this same sign up problem so it would be good to show an easy way out after buying the ball. Thanks
Response from DribbleupJan 9, 2025
Thank you for sharing your experience. We’re glad the issue was resolved, but we’re sorry for any confusion. Memberships are linked to the email used during purchase, and we try to make this clear during checkout and in the confirmation email. We appreciate your feedback and will work to make the process easier to understand. If you need help, our Customer Support team is available every day via chat and email from 8:00 AM to 11:00 PM EST.


