Dribbleup Reviews | Read Customer Reviews of dribbleup.com

Dribbleup Reviews | Read Customer Reviews of dribbleup.com

Dribbleup reviews

301 approved reviews, newest moderated first

Roberta W.
Dec 20, 2024
This order was to go to Renee Blade at P0 Box 275, Elisian TX 75642ee Blade at…
This order was to go to..Renee Blade at PO Box 295, Elysian Fields, TX 75642. IT IS a Christmas gift for twins granddaughters! Very Upset
Response from DribbleupJan 9, 2025
We’re sorry to hear about your frustration and understand how important it was for this gift to arrive as planned. If there are any issues with your order, we encourage you to contact our Customer Support team via chat or email. We're available every day from 8:00 AM to 11:00 PM EST and are here to help resolve any concerns.
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Brenda
Dec 19, 2024
Product Misrepresented in Advertising
I did not realize that the basketball would not come with it's own app or at least one app for the kids to use at Christmas. So, all I received was 3 basketballs, where I could have gotten the same at Walmart, Etc. This is not fair and such a misrepresentation by Dribble Up. My first order sent sent with only two basketballs and no stand, where I first ordered three basketballs and one stand. Today, I received the other ball and stand but found out there are no instructive online companions. I am sick about this because I was so excited to get my three grandsons instructions on how to start out their basketball careers with the right learning concepts. I didn't need a subscription but needed at least some basic instructions as to beginning the game. Like I said, I'm sick about this situation.
Response from DribbleupJan 9, 2025
We’re sorry to hear that your experience didn’t meet your expectations. The Dribbleup basketball is designed to work with the Dribbleup App, which provides access to live and on-demand training through the All-Access Membership. We apologize if this was unclear and understand how important it was to have a complete experience for your grandsons. If you have any questions or need further assistance, our Customer Support team is available every day from 8:00 AM to 11:00 PM EST via chat or email, and we’d be happy to help.
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Linda M.
Dec 19, 2024
I think the product looks outstanding…
I think the product looks outstanding so I ordered one for my grandson. After thinking about it and realizing there was a subscription cost per month I realized my mistake. My grandson doesn’t play any of the sports and isn’t likely to utilize the product enough to make it worth while. They allowed me to end the subscription and return the product for a refund, no questions asked. Great customer service
Response from DribbleupJan 9, 2025
Thank you for your feedback! We’re glad to hear that our Customer Service team was able to assist you with the return and subscription cancellation. We always aim to make the process as easy as possible. We appreciate your support and hope to help you again in the future!
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Kim S.
Dec 19, 2024
Great customer service
Great customer service, super speedy and responsive.
Response from DribbleupJan 9, 2025
Thank you for the kind words! We’re so happy to hear that you had a positive experience with our Customer Service team. We strive to be quick and responsive, and we’re glad it made a difference for you!
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Anna W.
Dec 19, 2024
We realized we had double ordered the…
We realized we had double ordered the balls, two of them. Within 1 minute of emailing customer service I had a return label. Amazing service, waiting for Christmas to give to the grand kids, but They look amazing.
Response from DribbleupJan 9, 2025
Thank you for sharing your experience! We’re glad we could quickly assist with the return label. It’s wonderful to hear that the balls look amazing, and we hope the grandkids love them when they get them!
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Don A.
Dec 16, 2024
Unbelievable customer support!
One of the three balls we ordered got shipped to the wrong location. They immediately sent out another ball to complete the order. Amazing customer service!
Response from DribbleupJan 9, 2025
Thank you for your feedback! We’re so glad to hear that our Customer Service team was able to quickly resolve the issue and get the correct ball to you. We always aim to provide prompt and helpful support, and we’re thrilled that you had a positive experience!
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Stan B.
Dec 16, 2024
Excellent customer service that solved…
Excellent customer service that solved my problem promptly!
Response from DribbleupJan 9, 2025
Thank you for your feedback! We’re happy to hear that our Customer Service team was able to resolve your issue quickly. We always aim to provide prompt and helpful support, and we appreciate your kind words!
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Lauren B.
Dec 13, 2024
Wonderful customer service
Wonderful customer service. Easy exchange. Had the new ball at my doorstep the day after I dropped the wrong ball at usps. Even got a free return label. Highly recommend!
Response from DribbleupJan 9, 2025
Thank you for the kind words! We’re so happy to hear that the exchange process was smooth and that you received the new ball quickly. We’re glad we could make the return process easy for you. We appreciate your recommendation and hope you enjoy the new ball!
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