Rustam
Beware of their subscription
Do not fall into the trap of their subscription. It's just a ball that charges you every month; you can do the same on YouTube

Dribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!
Dribbleup (dribbleup.com) has 301 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Showing 69 reviews with 1 star · Clear filters
Rustam
Do not fall into the trap of their subscription. It's just a ball that charges you every month; you can do the same on YouTube
Willie D.
I just want consumers to be fully aware you are not buying a ball to be used along with an instruction video on YouTube, etc. for free. As with so many scams out there now, when you buy this, you are automatically enrolled into a membership where they charge you each month. Read everything on their website before you purchase from this crowd or you may end up buying a VERY EXPENSIVE ball. If you are not good with electronics or the internet or don't have time to deal with setting this stuff up and keeping up with it then don't get trapped. Also, if you are not sure you're child is going to spend the time required to listen and follow a video telling them how to play, you might need to think twice about getting involved with it. A good coach can teach this same stuff while your kid is at practice. I can't imagine the instructors in these videos learned their skills from a video. I'm not saying nobody could benefit from this, I just feel they could put it in BIG BOLD letters about the charges continuing monthly. I was told to get it for a gift for my grandson but it has ended up costing me more than a good soccer camp would have. Live and learn ........
Linda
Bought the ball as a gift and did not realize it was an auto renewing subscription. Reached out to the company and they said no refunds. No help at all. Subscription wasn't even being used.
ERDAL K.
Total scam! They sneakily charge you every month although we never used their service. We contacted them about it. They said they cannot reimburse us and did not cancel our membership. It is impossible to cancel with them. They have been charging us sneakily for almost four years. Trainings are also not good at all. Free youtube videos are better.
Valerie R.
I was super excited about this ball. Unfortunately it was stolen and i cancelled the membership. Almost 2 years later, I see a dribble up charge, I logged into the account and it is saying it’s active. I immediately cancelled and reached out to customer service bc when the website said I cancelled my membership, obviously it glitched and I was getting charged all this time. I told them you can see there is no activity on the account. They responded “I don’t see a cancellation” we can’t do anything past 30 days! Are you kidding?! I will never order their products again. What kind of customer service is that? I did my part, something messed up on their end.
Sara S.
I canceled the membership immediately after purchasing because the kids just refused to play with it and they kept charging my card if I could give them zero stars I would.
Response from DribbleupJun 28, 2026
Hello Sara, I hope you are well! We're sorry about the situation. This is not the standard we want our customers to experience. We just emailed you with the details of our conversation, and if you need help with anything else, please message us at [email protected]
Tammy T.
While I'm sure the ball and services are great I would give their customer service a big fat 0. Due to a family tragedy the ball was not able to be used by its boy again. Family didn't realize the membership was still going and when we resched out about the situation their response was quoting the agreement, with a screenshot of what's required when buying the ball. Not even a single condolence, just "we cant do anything past 30 days." Shame on you.
Response from DribbleupJun 17, 2026
Hello Tammy, I hope you are well. First of all, I want to apologize for the situation, this is not the standard we want our customers to face. We're very sorry for the situation, and we understand that tragedies can affect our priorities. I just emailed you with the details of the refund for the charges. We hope this helps you and your family during these hard times.
IPAGE T.
when you cencel they take away access immediately. So if you have 3 weeks left, you lose it all! SCAMMERS!!