DribbleupReviews of dribbleup.com

Response from DribbleupJun 3, 2025

Thanks for sharing! We’re glad to hear you’re enjoying the product and that your son is getting in some practice before joining a league. That’s exactly what the Smart Soccer Ball is made for. And yes, the All-Access Membership is required with purchase, but it’s totally up to you how long you keep it. We’re here to support his progress for as long as you need us!

Response from DribbleupJun 3, 2025

We’re really sorry to hear about this experience. The Dribbleup Smart Equipment is paired with a required All-Access Membership, which activates upon delivery and provides access to all training sessions in the app. This is outlined during checkout, on the website, and in a follow-up email that includes steps to manage or cancel the Membership. We understand how frustrating unexpected charges can be, especially if the product was received as a gift. We’d be happy to take a closer look and help make things right. Please reach out to us at [email protected], through dribbleup.com, or directly in the app so our team can assist.

Response from DribbleupJun 3, 2025

Thanks for your feedback, and we're sorry for any misunderstanding about your Smart Soccer Ball purchase. The All-Access Membership is required with purchase and activates when your equipment is delivered. We include this information on the website, during checkout, and in a confirmation email with instructions on managing your account. If you have any questions or need help, feel free to email us at [email protected], chat with us at dribbleup.com, or reach out in the Dribbleup app.

Response from DribbleupApr 9, 2025

Hi Paul, We’re sorry for the misunderstanding around the membership. The Dribbleup All-Access Membership is required with all Smart Gear purchases and begins once the order is delivered, so users can start training right away. We do our best to make this clear on the product page, during checkout, and in a separate confirmation email that includes instructions on how to manage the membership. If you have any questions or need help with your account, our Customer Support Team is happy to assist at [email protected]. —The Dribbleup Team

Response from DribbleupApr 9, 2025

Hi Ayman, We’re sorry to hear about the confusion and frustration around what’s included with your order, and we appreciate you taking the time to share this feedback. You’re absolutely right that some of our past product bundles included stands, and we’ve since made updates to our offerings. We apologize that this wasn’t clearly communicated upfront and that it took multiple emails to get clarity. That’s not the experience we aim to provide. We’re actively working to improve how product details and inclusions are shared on our website to help avoid this kind of confusion in the future. If you have any remaining concerns or need additional support, our team is always here to help at [email protected]. Thanks again for bringing this to our attention. —The Dribbleup Team

Response from DribbleupApr 2, 2025

Really appreciate that—glad we could be there for you! Don’t hesitate to reach out if you ever need anything.

Response from DribbleupMar 6, 2025

Sorry to hear you’ve had a frustrating experience. The Dribbleup Smart Basketball is designed to feel and function just like a regular basketball, so if yours isn’t dribbling as expected, something isn’t right. We’d love to help troubleshoot this for you. The Dribbleup All-Access Membership is required with all purchases and provides access to live and on-demand training in the app. Membership details are shared on our website, during checkout, and in a separate email confirmation, which also includes instructions on managing the account. If you’re having trouble with any links or need help with your basketball, our support team is available every day via chat and email. Please reach out—we’re happy to assist!