Dribbleup Reviews | Read Customer Reviews of dribbleup.com

Dribbleup Reviews | Read Customer Reviews of dribbleup.com

Dribbleup reviews

301 approved reviews, newest moderated first

Lisa D.
Oct 4, 2025
Horrible, they’ll rake your money and won’t refund
Horrible. We logged in one time and the camera wouldn’t pick up anything so we couldn’t even do the training . I thought I effectively cancelled only to find out I apparently had duplicate accounts and they charged me $16.99 a month for over a year after I cancelled. Cancelling is a pain and they don’t refund anything over 30 days
Response from DribbleupOct 6, 2025
We’re really sorry for the frustration you experienced. From what you described, a second Membership may have been created under a different email. Only the account holder can create an additional Membership; Dribbleup cannot do this on your behalf. You can view, manage, or cancel anytime at account.dribbleup.com. Our team is happy to review the situation and help make it right. Please reach out at [email protected] so we can assist.
Report
Dawn C.
Sep 24, 2025
Wanted me to pay in full to get the promo
I tried purchasing the DU using my promo code. When I went to check out, it said the code had expired. But I still have 2 days and 20 hours left. I contacted DU and was told they could not issue me a new code. I needed to buy the product first and then call back and they’d issue me a refund. Seems odd that they can’t generate a new code and I’d need to pay them in full for the hopes that when I call back in people will give it to me later .
Response from DribbleupSep 24, 2025
Hi there, Thanks for sharing your feedback and we’re really sorry for the frustration you experienced with the promo code. We understand how it can feel confusing or inconvenient to complete a purchase without seeing the discount applied upfront. Unfortunately, we don’t have another way to apply the discount at this time. The only option currently available is to process it as a refund after the purchase is completed. We truly appreciate you bringing this to our attention. Your experience has been shared with our team to help improve the process moving forward. Thank you again for taking the time to leave a review.
Report
Hm & Blythe Chou & H.
Aug 31, 2025
The Dribbleup payroll team was on it
The Dribbleup payroll team let me know by email that I needed to update my card. Did so and it was quick and easy.
Response from DribbleupSep 8, 2025
Thanks for the kind words! We’re so glad to hear our team made things quick and easy for you. If you ever need help again, we’re just a message away. 💪
Report
Maria G.
Aug 10, 2025
Excellent customer service
Excellent customer service. I purchased the soccer ball and subscription. My young granddaughter loved it and my daughter agreed that is was a great tutorial but when my granddaughter got bored, I canceled the subscription. The process was very easy to do.
Response from DribbleupSep 8, 2025
Thanks so much for sharing your experience! We’re thrilled to hear your granddaughter enjoyed the soccer ball and tutorials — and that the cancellation process was easy when the time came. If she ever wants to jump back in, we’ll be here!
Report
Yolanda M.
Aug 9, 2025
I got this soccer ball from Dribble for…
I got this soccer ball from Dribble for my grandson & seeing his face light up was priceless. It’s sturdy, colorful & perfect for hours of fun. Truly a gift that brings him joy!
Response from DribbleupSep 8, 2025
This absolutely made our day — thank you! We’re so glad to hear the soccer ball brought such joy to your grandson. That smile is what it’s all about 😊 Wishing you both many more fun and active moments ahead!
Report
Vanessa D.
Jun 11, 2025
Love the ball and love the training app
We got the ball after some issues with delivery - for which they sent a replacement ball and now they are sending a return label for the replacement once it arrives since the original ball has been found and delivered by the delivery company they used (thanks, Canada Post). DribbleUp’s customer service and support and the kindness and professionalism of their staff are spectacular. We were well aware of the subscription portion of the purchase as it is outlined in their purchase agreement, highlighted on the payment page, and reminded of in their shipping and delivery emails. My kids started training with it and have been so engaged and so impressed with both the drills and the live coaching sessions. My daughter’s footwork has already noticeably improved! Highly recommend this product and the training app and program it comes with.
Response from DribbleupJun 18, 2025
Thanks so much for the kind words and thoughtful review. We’re so glad to hear your kids are loving the training and already seeing progress—that’s exactly what we hope for. It also means a lot to hear that our team’s support made a difference through the delivery hiccups. We’ll be sure to share your feedback with the crew. Wishing your daughter continued success with her footwork and training. Thanks again for being part of the Dribbleup community!
Report
customer
Jun 11, 2025
This was purchased as a gift for my…
This was purchased as a gift for my grandson.I just realized they are charging me for a subscription monthly. The box had absolutely nothing in it to activate or know how to use it. Now he would like to begin using it and come to find out he never had anything telling him how to use it! Reputable companies do not do business like this! DO NOT BUY FROM THIS COMPANY!
Response from DribbleupJun 18, 2025
Thanks for your review, and I’m sorry for the confusion and frustration. The Dribbleup Membership begins automatically once the product is delivered, and setup instructions are sent by email to the address used at checkout. If your grandson is ready to start using it, we’d love to help make sure he has everything he needs to log in and begin training. Please reach out to us at [email protected] and we’ll make things right and review any billing concerns as well. We’re here to help.
Report
Don F.
May 30, 2025
This company is criminal
This company is criminal. I purchased a Christmas gift & now I'm being charged $20/month. They have a link to stop payment but they charge $14. I sent them a letter to stop charging me, the letter was returned because the address does not exist!
Response from DribbleupJun 3, 2025
We’re really sorry for the frustration and confusion here. The Dribbleup Smart Equipment is paired with a required All-Access Membership, which activates upon delivery and provides access to all training in the app. Membership details, including how to manage or cancel, are shared during checkout and in your confirmation email. There is no fee to cancel, and our team is always available to help. If you’re seeing a charge or had trouble reaching us, please contact us at [email protected], chat with us at dribbleup.com, or reach out in the Dribbleup app. We’re happy to take a look and make sure this is resolved.
Report