DribbleupDribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!
Dribbleup (dribbleup.com) has 301 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Equipment & Associations · Poughkeepsie, New York
Excellent
Equipment & Associations · Amherst, New York
Excellent
Equipment & Associations · New York, New York
Excellent
Equipment & Associations · New Rochelle, New York
Excellent
301 approved reviews, newest moderated first
Sheila J.
The customer service is exceptional. They listen with patience and handles questions and issues very professionally. They truly stand by their promises of streamlined delivery. My grandson’s will be truly happy their gift was received on time and not lost in the mail handling chaos.
Steve L.
I was very disappointed with Dribble Up. I saw there ad and went to their website. I thought I was purchasing a basketball that came with an app for my grandson. I saw nothing about a $16 to $18 monthly subscription fee, and to my knowledge I did not authorize this subscription. After being notified that $18 had been paid by my PayPal account (in addition to the cost of the basketball, I canceled my subscription and returned the ball. The return and refund went well.
NANCY
Highly recommend, great customer service ! Realized after placing my order it was the wrong size and they changed it right away, no issues. Also concerned because of postal issues i would not receive it for my grandson's Christmas present but was pleasantly surprised to receive it yesterday ! Also all communication was very pleasant.
Nicole S.
Upon realizing that I ordered the wrong product after reaching out to customer service, they sent me a shipping label in order to get me out the right product. Great customer service!
Alonda H.
Hazel was Amazing/ very understanding and helpful; was able to assist me with no problems…
Never again N.
Can I give zero stars? Subscription required. Not only is it required, it is automatically charged the moment the product is delivered to you! They say there is a 30 day guarantee to return the product, but you will be charged for the "all-access" app while you're trying out the product. And because, in the fine print, I didn't select it was a gift, the charges won't be refunded or returned from the time it is delivered and the time it's opened! Such poor customer service. Dribbleup staff, don't bother responding. Apologies don't undo the bad rap you're getting for your shady practices.
Mark V.
They make it hard to cancel your membership
Victoria
Are there any decent and ethical companies out there anymore that aren’t so greedy as to continuing to charge their own customers even after they’ve made the initial purchase? Security cameras, tablets like remarkable, Exercise mirrors and now a soccer ball?? It’s not even standard size! Why would you do this to your customers? You charge $50.(While acting like that’s a sale price from $100) But apparently that’s not good enough, you want to continue taking more money from your customers each month. Are your programmers not skilled enough to create AI or even simple programs like Nintendo Wii from 30 years ago? Nintendo Wii had more Advanced technology that didn’t require monthly subscriptions. This is getting out of hand. This is the only thing that’s getting in the way of Purchasing anything from this company. I will continue to search elsewhere.
Response from DribbleupNov 18, 2024
Hi Victoria, Thank you for sharing your concerns. We truly understand your frustration about subscription models and appreciate your candid feedback. Our Dribbleup All-Access Membership is designed to unlock a wide variety of live and on-demand training sessions through the Dribbleup App, offering our customers a dynamic and engaging experience. It ensures that you not only have the product but also access to expert-led workouts and a constantly growing library of content to help you meet your goals. To make this experience risk-free, we offer a 30-Day Money-Back Guarantee, allowing you to try it out in the comfort of your home with the option to return it for a full refund if it's not right for you and your family. We’re committed to providing value and empowering our users, and we take feedback like yours seriously as we continue to improve. If you have further questions or need assistance, please contact us directly at [email protected].