Donner MusicReviews of donnermusic.com

When I first saw this guitar - I was impressed. And I found one on eBay being sold by Donner so I bought it in August 2024. When I got it - I had a number of challenges tuning it - it is not manufactured very well. But I finally got it tuned. Sounded ok - nothing great - but my reason for buying was to get a guitar I could easily travel with. I decided to play the guitar 2 weeks ago - and plugged it into my amp. It would not connect. Tested everything. The guitar is a "rock" ... a piece of wood. I reached out to Donner. They told me to send them a video showing the issue. So I did. Took a bit of time to film it and show the amp connected to my Fender and working and then switching to the Donner. And it showed that the Donner was not outputting music. I showed that the amp jack on the Donner was not providing a decent connection ... lots of static when you pull the audio cable out. The issue is the audio jack on the Donner. And I sent the video to Donner and I got a message that they would be back with troubleshooting. Got the email today - it appears that the warranty expired a week before I sent the email to Donner. I was told that I should "find someone" to fix it ... huh ?? Like where? And no troubleshooting ... You would think that they would have done SOMETHING given the warranty had expired only one week before my email - they SHOULD have done more. At least offer some troubleshooting or suggestions. So avoid this company and their products - there are MUCH better travel guitars out there ... that sound good (unlike this one) and have decent support from the manufactured.

Neue Gitarre bestellt und eine gebrauchte bekommen. Nach 42 Tagen hatte ich eine Antwort vom Support. 10% Nachlass und behalte die gebrauchte. Gleich den Verbraucherschutz eingeschaltet.

My goodness,I ordered a drumset i never received my delivery.ive been emailing Donner to resolve or refund. A manager was supposed to call me but didnt.horrible service.phoned my bank today to arrange a refund.so disappointed after paying £184.simply shocked.iv sent a number of emails..hope to get my money back

Gerät funktioniert nicht wie erwartet. Retoure angemeldet, keine Reaktion erhalten. update 1: Streitfall bei PayPal eröffnet. DonnerMusic fordert auf den Streifall zu schließen. Trotz mehrmaligem Mailkontakt immer noch keine Rücksendeadresse erhalten. update 2: Paypal hat nach Eskalation abgelehnt. Danach Widerspruch an Paypal. Jetzt schickt Donnermusic Rücksendeadresse und -Nummer. Nach Rücksendung mit Sendungsverfolgung akzeptiert Paypal den Widerspruch und Donnermusic erstattet den Kaufpreis. Fazit: Außer Spesen nichts gewesen. Donnermusic meiden!

We are waiting for the agreed collection of a piano and now feel 'ghosted' as they have stopped replying to emails. It was going well up to this point. Reading the themes on here it seems their customer service team is either completely over worked or needs to rethink their approach. Sadly feeling disappointed.

I ordered a donner DP-Z power supply through Amazon and used it on 10 compatible pedals on my new rig. When using it just a week after purchase the power supply blew and now sparks when I attempt to plug it in. In addition to it being complete non-operational, it has short circuited my octave pedal in the process. Just weeks after putting my rig together I’m now down nearly £150. I contacted the company looking for resolution on the issue and they directed me to a loop on Amazon which again takes me back to their page. When this was explained to them they continued to say it’s with Amazon and I need to request a call. After then waiting for contact with Amazon I am once again directed to donners email to resolve. Whether it is down to donner to refund the power supply or not due to the purchase going through Amazon, it was their product that has blown up that they manufacture. There is no reason for this to occur especially after just purchasing. In addition, they should be offering compensation for the pedal I had just spent big on and it being my most expensive pedal in the rig. Extremely disappointed with the product and the response received through customer service. DO NOT purchase.

Se anche tu sei arrivato qui dopo l'acquisto: stai tranquillo! L'azienda esiste veramente e anche i prodotti, sono solo un po' disorganizzati sul tracciamento della spedizione. Dopo una settimana in cui nulla si è mosso, la spedizione è partita: nel giro di due settimane dall'ordine ho ricevuto il prodotto. Il prodotto è molto buono considerato il prezzo. È arrivato integro, ben funzionante, ben confezionato. Ho preso un piano elettrico: ho già un vecchio pianoforte verticale, purtroppo abbastanza malandato. Come alternativa per suonare a casa senza disturbare i vicini o per studiare questo è ottimo. Esteticamente fa la sua figura. I tasti sono ben pesati; il suono è un po' squillante ma tutto sommato bene. La nuova versione dà anche la possibilità di avere più toni, quindi ottimo!

Ich habe seit Wochen eine Retoure bei mir zuhause liegen, da ich selbst nach mehrmaligem Nachfragen (per Email) keine Rückmeldung bzw. Adresse erhalten habe, die ich benötige, um die Retoure zurückzusenden. Ich empfehle einen Kauf auf dieser Website NICHT.