Done.Reviews of donefirst.com

3.44,022 reviews
Mental Health

Done.

About Done

Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.

Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: Done, donefirst.com
Website: donefirst.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Done reviews

4,022 approved reviews, newest moderated first

Jonathan
Oct 27, 2023
Rough start but now impressed.
Update! Done Customer Service went above and beyond to resolve this issue for me after seeing my first review. I appreciate the commitment they showed in helping out their customer. They will not give you the information you need to file out-of-insurance claims, especially with what Anthem Blue Cross requires in their claims. Support is also lackluster.
Response from Done.Oct 27, 2023
We are so disappointed to see that your experience has not met the high level of service we strive to uphold. Please reply back to our request for information so that we can investigate and resolve the issues outlined here.
Nancy D.
Oct 26, 2023
DONE IS DONE! Awful patient and customer service
Awful patient and customer service! It’s impossible for them to resolve anything correctly and without it taking weeks. My medication is indefinitely backordered at the pharmacy I use so I contacted DONE with a change of pharmacy. They said it would take 5-7 business days to change pharmacies but they gladly charged me for a visit. They ignore your emails and put you off. If you don’t mind being ignored, this is the business for you.
Response from Done.Oct 27, 2023
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
Big B.
Oct 24, 2023
Done is the best option for your ADHD
Done makes it super easy to fulfill my ADHD needs. They are simple online appointment setting and refill system. Makes it a breeze to get anything needed. Their providers are super knowledgeable and sincerely care for your well-being.
Response from Done.Oct 24, 2023
We are happy to read this positive experience and to be able to partner with our patients to find treatment options that work best for them. Our support team and providers are so honored to be able to make high-quality ADHD care more accessible to our community - feel free to reach out to us at any time!
Dani
Oct 24, 2023
Excellent!
I’ve been a Done customer for a few years. I love my doctor and appreciate the customer service reps always helping during the ever-changing and challenging medication situations. It makes my life so much better, definitely the best option I’ve ever used for my treatment.
Response from Done.Oct 24, 2023
We appreciate you taking the time to leave your thoughts! Patients are our top priority - we are constantly working hard to remove our community's barriers to high quality care. I am so happy to see this positive review. Please do not hesitate to reach out with any feedback on how we can improve our services in the future.
Robert B.
Oct 24, 2023
Easiest way to manage ADHD
Done has made managing my ADHD diagnosis so easy. I’m able to get my prescription refilled timely each month and as needed meet with my care provider. This has been so much easier than going I to the doctor.
Response from Done.Oct 24, 2023
We love reading reviews like this! It is so meaningful to see the positive impact that high-quality care has on our patients' lives - this is exactly why we are providing this service to our community! We cannot thank you enough for taking the time to share your experience, please don't hesitate to reach out to us in any way we can improve future experiences.
Brennan H.
Oct 20, 2023
Stay away
I was prescribed a medicine to treat my ADHD, but it was not in stock. I know that this is not their fault but I tried to call back several times and write several messages with no response.. if this is how they treat customers I would stay away
Response from Done.Oct 20, 2023
We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
Michelle
Oct 20, 2023
Overall I’m really impressed with Done
Overall I’m really impressed with Done. My first consultation with a Provider (Marcia Oliver PMHNP) was thorough and professional. She obtained a detailed history and took time to get to know me. I feel we connected and she cared about ensuring I get the appropriate treatment. The only critique I have would be Done advising patients that not all pharmacies fill prescriptions from a telehealth appointment. Hopefully there is a way Done can mitigate or eliminate concerns from these pharmacies in which they will fill prescriptions in the future.
Response from Done.Oct 20, 2023
We love that we are able to make it easier for patients to access high-quality providers! Our patients also have a dedicated team on their side to manage other aspects of their care as well so please don't hesitate to reach out to us at any time!
User
Oct 19, 2023
Made it easy
Made it easy. Best thing I ever did
Response from Done.Oct 20, 2023
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!

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