Done.Reviews of donefirst.com

There is no phone number only email response which is not good for someone that works in the ER. There is no list of pharmacies pre set that take prescriptions from online providers.

I have been with Done for two years now. I’ve also put my 18-year-old son on the program as well. Everything has been smooth and I finally feel like I had the perfect dose. But as soon as I put in for renewal and the days passed I reached out to the pharmacy to see if they had heard anything and they hadn’t so they also sent a request to “Done” asking them For a prescription refill after not hearing anything I look into my app and it says they had canceled my account. Why is this? I have never had any issues with any membership fees. I’ve never had any issues with my membership. I have friends and family that I referred to this and still they canceled my membership without telling me why or even communicate anything with me. The worst part about it is there’s no way of contacting them. You have to put in a ticket and hope that somebody responds to you. But the response is you get is vague and they can’t find anything. It’s very frustrating. For some reason, it’s not allowing me to post pictures, but I have pictures and screenshots of every step that I went through and all I want is my prescription to continue life. I’m supposed to be starting a new position and the thought of being cut off cold turkey after just having my dose up to 30 mg is causing me serious anxiety. Why can’t Done just get back to me? I’ve already paid my membership fee. Why am I not able to get my prescription?

My first interaction with Done in 2022 was horrendous and I felt they were a scam. When my doctor retired and I no longer had insurance I gave them another try. Since I had already been taking medication, they were able to handle treating me. I was given the same provider. I guess when you sign up there's no way to switch providers. He was ok but it was really difficult to get things dialed in correctly. I ultimately needed to see an in-person provider. The Done provider felt the solution to my meds wearing off before the end of the work day was to increase the morning dose. I ended up with feeling like it was too much in the morning and still didn't last through the end of the work day. Ultimately, I ended up seeing an in-person provider to get things dialed in accurately. I would probably use Done in a pinch again but I would not choose them over an in-person provider given the choice.

Communication with Customer Service when there are issues is frustrating.

Prescriptions are never sent on time. Takes back and forth multiple times to get your medication filled.

The app doesn’t work so no pill tracking is recorded.

I really like that this program has helped with my medication management. Although, I have been between providers twice now and had to wait for a new one to get medication. I wanted to try to get an increase, although now I do not have a provider again. I would recommend this program except for that one thing.

Also ignored for weeks. I’ve scheduled. 4 “urgent calls” that they’ve suggested I do in other reviews, and not a single call. I do have an appt this week with my new NP that I was involuntarily transferred to. This will be my third transfer that I didn’t ask for (my initial NP Stephanie was amazing and I felt so comfortable with her). I’ve been without meds for weeks and no response except what they copy and paste to respond here. Giving 3 stars so it actually shows up for other people. I’m paying 80$ a month for healthcare that appears to be a defunct or out of comission.