Done.Reviews of donefirst.com

Alfa comes through yet again! The exceptional support she has provided when I run into delays or issues has been the reason I stay with Done. Thank you Alfa!

I have been a patient for over a year now at Done, this should show how pleased I am with their service! I have a meaningful connection with my provider. They are quick to respond to my questions too. I have had a positive experience in my tele health care and it’s convenient for me to meet appointments and my work/life schedule.

I have had the most difficult time finding a provider but Done has helped me through so much in the past year. They are very responsive and eagerly listens to concerns. This is so convenient given my very busy schedule. They’ve helped me through so much and I am so grateful

The so-called professional therapist. Only ask me questions, then tell me she would get back to me never once made A. A plan never wants to give me medication never wants to get back with me. I believe it is a scam for is definitely a scam

Great experience each and every month. Customer service is quick to respond to any questions or concerns. Would recommend this service if you have mental health needs that need treatment!

Stay away. No accountability, no response. The horror stories you hear from people giving 0 stars are all true (think of how many more opted to not leave a review). Look at the "totally real" 5 star reviews here next to the 0 star reviews. Interesting how some 5 star reviews are word-for-word copies. I started with Done over 7 months ago. In that time, NONE of my prescriptions were ever filed without issue or delay (not an exaggeration, literally 0 without problems). Over 7 months, I've only "successfully" received 3 months worth of treatment. "Successfully" in that the medication actually ended up arriving at my house after weeks of delay (3 were shipped to a wrong address, 1 was just apparently "lost"). The response time from support is 3 days at a minimum, and more often than not, what you get at the end of those 3 days is a canned "We apologize for the inconvenience, our team is looking into it" email. Do you see the "UrgentLine" link that the Done rep keeps posting to every bad review? Good luck. That line will schedule a call with someone that might as well not even work at Done. They're incapable of providing any support or resolution outside of "We'll escalate with the team and follow up with you" (they never will). The only thing prompt about their company is their billing department which will gladly keep taking a monthly fee (for what?) regardless of if you've received your treatment or not. Once this treatment arrives, I'll be cancelling my account with Done. For those not familiar, the nationwide Adderall shortage paired with rescinding of Covid-time regulations that allowed Schedule II prescriptions to be made via telehealth means that Done is in a death spiral, and their business practice and culture are doing nothing but adding fuel to that decline. Shame on the people that work there. I've never encountered a company so unbelievably incompetent at providing the sole service their company was created for. ———— EDIT: Look at Done's copy & pasted response below and understand that you're seeing the height of their customer service. Hey, Done, I talked with your "UrgentLine", do you think it resolved anything listed above? Your rep told me the same exact "sorry for the inconvenience, I'll escalate and follow up" that I wrote about. Absolutely useless. If you are this "genuinely concerned" with the feedback, have you considered actually doing something about it? ———— EDIT 2: Hey just thought I'd keep this updated to give people an idea of what to expect. SEP 30: I reached out via email alerting them that I was changing addresses and asking for confirmation that they had the right address on their end (because the last 3 shipments at that point had been sent to the wrong address). OCT 3: They confirm my address change, schedules a call with a different provider, I ask them to pass along notes from my previous provider (since they don't do that unless you ask explicitly..) OCT 3-11: No response OCT 11: I get a tracking notification that they've sent my treatment to the WRONG ADDRESS yet again. I reach out to Done. OCT 13: They respond telling me that the address is correct and that they'll escalate, investigate, and follow up. They tell me that they'll push my billing cycle back a month. OCT 13-22: No response. No follow ups. OCT 23: Still no response. But they charged me for this month's membership fee despite saying they'll extend it. Another month will pass without treatment because Done can't be bothered to answer. I've scheduled 2 calls with their UrgentLine, all no shows.

I scheduled an appointment a couple weeks ago and it got cancelled due to “credit card payment failure”. I changed cards 3 times to cards that worked just fine and had funds. I got rescheduled and they offered a discount for the issue and today got another payment failure with no notification or call to change payment before they just cancelled me. This company is a scam and had charged me $20 for no service or fault of my own.

What made my experience great with Done is the exceptional customer support you receive with not only the support agents, but the nurse practitioner that I have. The nurse practitioner I have is attentive, listens to understand and very kind. I actually would like to give a review to a dedicated customer service rep by the name of Catherine. That customer service rep had been always able to respond to my questions and be able to provide a follow up within a great response time. Catherine and my nerve practitioner deserve great appreciation due to their exceptional service and knowledge. I was nervous to proceed with my mental health journey first with Done due to speculation, but I decided to give it a try. They give great advice along with following up with you while on your medication to see if any changes are necessary or to follow up how you are feeling mentally. Thank you Done for allowing people more accessibility to be able to reach out easily for wanting to start their mental health journey.