Done.Reviews of donefirst.com

I feel scammed. Yesterday at 10:21 PM, I scheduled an appointment, then I canceled at 10:49 PM. The time interval between signing up and canceling was a mere twenty-five minutes. I sent two emails and made two direct messages on the website. I'm not sure how to go about getting a refund or who to contact about it. Twice I tried to reach (833) 598-1642, but each time I got an automated message. I have not validated my identity or created an account on your website so I don't even know how to cancel. I just want my refund please and I'll be on my way. I'm a student in debt and this stress is giving me anxiety. Update: They refunded me 50% of what I paid for. They convinced me to change my review. The lady was nice but I feel everyone should know what happened. I still find it ridiculous that I can’t have the full amount I paid for when I tried to cancelled 20 minutes after signing up. There is not even an authentic number you can reach out to.

I was able to get the medication I needed without going to a doctor, the lady who spoke with me online makes things extremely easy. I can get my prescription refilled by the click of a button. Once you figure out the system it is extremely easy to work.

This place is an absolute scam. Customer support is a JOKE. The positive reviews are definitely their own employees. Your doctor will never send in your refills on time. The entire company is incompetent.

I've been using this service for the last few years. Done has been great!!

This place charged me twice for first apointment without me even authorizing a second charge. Then they auto charge your account wether you schedule a follow up or not. There is no customer support system besides email. No real person to talk or text. This place is a waste of time and money! They will take your money without even giving you any service. What a joke. What a scam!

Initially everything seemed great. The clinician was friendly, knowledgeable, and quick to prescribe Adderall. She said if I had any problems filling it just to message her. I went to the 1st pharmacy and they said they didn't it so I went to another and they said the same. I then went to a third, Costco, and they had it, but said they might need more information from the doctor. So I try to message the doctor and get my prescription filled there, but there is no way for me to contact her. I don't have her number. All of the numbers for Done have been disconnected. How's that for a red flag? There is no link on the app or the website to message my doctor. All I can do is send in a ticket to their help desk. They claim to have 24/7 support, but it took over 24 hours for a person to respond to my email. However, in the many automated text messages I received from them, one was a survey of sorts. Rate them 1 out of 5. I rated them a 1 in the hopes it would get a real persons attention and it did. She let me know that Costco would not honor the prescription because it was a telehealth prescription from Done and the best option was a mail order pharmacy that charges about $70 a month and won't accept insurance. At this point, I'm out $100 for the consultation, and looking at another $80 a month for the membership and another $70 for the meds. I'm not happy, but I'm also desperate as many of you reading this might be so I agree. Today I get another email telling me that now I have to upload a referral from my primary physician in order to fill the prescription. Well there is no way any reputable physician is going to refer you to this company and with good reason. I have contacted Done requesting a refund even though they don't issue refunds. We will see how that goes. I'm not hopeful. They seem to be trying to cash out before they are forced to shut down. Well that is my story and I hope it helps someone out there avoid being taken advantage of. Update: As of right now nothing has really changed. No refund has been issued and no prescription has been filled. The ticket I submitted yesterday was replied to. The representative asked for a screenshot of the email stating I needed to upload a referral from my primary physician. Why a screenshot instead of forwarding the email and why would they need it? They sent it. At any rate I provided it as requested. That was about 15 hours ago and I have not heard back from them. I'd also like to mention that the person who responded to this review did so more quickly than the person who responded to my ticket. They also requested more information about me so they might better understand my experience. Basically, I had to provide my real name, email, and phone number or this review could be taken down in 3 days. Was that an attempt to remove a legitimate review? Maybe, but I'm not going to bullied so I happily provided all my contact information.

Been using them for about 2 years now. Very happy with my treatment and the providers for ADHD.

Done seems fine when you start off. But the doctor who interviews you only has 30 minutes. So they prescribe meds based on that short interview. I decided to cancel my account, but they convinced me to pause it. They did not disclose that the account automatically unpauses after a month. $245 of charges I did not authorize. So I contact them and they refunded only $45 of that amount. Then I cancelled my account. They continued to charge me. I cancelled the credit card and they kept sending emails asking me to update my payment method. Once you start an account they will bill you non stop until you cancel your credit card. I reached out to support many times during this experience. They will likely reply here that they would "love to help and investigate". That is untrue.