Done.Reviews of donefirst.com

As an adult who struggles with ADHD I am so happy I found Done. From the convenience of speaking with your doctor via telehealth visits to the supportive customer service, I would highly recommend this company. After your initial visit with your provider, you no longer have to do full appointments with them each month. You can request refills or dosage changes directly through the platform. Once your prescription has been filled, you receive a message from the team asking if you were able to receive your prescription. Although it is convenient that they cannot fill with certain pharmacies, I still would highly recommend Done.

I have had great experiences with Donefirst. My NP always has appointments within a timely manner and at all times of the day. Even when my schedule is hectic it’s super easy to book ann anppt that works for me. My prescriptions are always sent to the pharmacy within minutes of me requesting a refill. The convenience and care they provide is totally worth the cost of their service!

This company is more concerned about a few pennies than building client relationships. Lost hundreds maybe thousands from my subscription to keep maybe $100. I had a subscription, but my wife had an intake appointment and ultimately got denied to blood pressure. Ok that's fine. Until.... Well my done subscription comes out. Then seems like all of a sudden it did again. Turns out this company signed her up after denial and was drafting my account as well... After going around and around with them. They gave us back $15 because "we should have been more responsible". Ummmm, no thank you. Lost my business for life. Don't deal with them. Find somebody who uses psychiatrists in your country and not outsourcing. I'm seeing more and more people complaining about this company and their non-billing grievances are similar to mine as well.. Im DONE with done. There are better companies. Run... ***IF YOU WANT TO HELP ME @DONE, STOP GIVING ME THE RUN-AROUND IN OUR EMAILS AND TALK TO ME INSTEAD OF TELLING ME YOU CAN'T*** Still no resolution...

They never sent the link for my appointment to my email or on their website

I have had a wonderful experience with Donefirst. My Doctor always has appointments within a timely manner and always sends my prescriptions to my pharmacy on time so that I’m not without my medications. Donefirst is always reaching out to make sure I am able to obtain my prescriptions and they respond to my emails and phone calls promptly. The convenience and care they provide is totally worth the cost of their service!

This is the second review I’m leaving for done. Im giving a two star for the mere fact that there is no clear or accessible communication with a psychiatric provider, and no communication with any representative in the waiting time of a consultation. I sent a prescription renewal a week ago, after which I was sent a *direct* confirmation of my request to my phone. They day it takes 3 business days to process, so I had no immediate expectations. I was sent another *direct* text message right now, 6 days later, about a scheduled appointment with a completely new provider for the morning of Thanksgiving (a holiday). When I investigated further as to why this appointment was made without my consent or knowing, I had to look into a discrete messaging board on their online profile saying that my prescription renewal could not be processed until I had a “follow-up”. Just to be clear, I had been working closely with a DONE provider from June- September, trying to get myself on a new medication (the provider I attribute my second star to because she was great) . Not only did DONE change my provider without notice, I had already had TWO follow ups in August and September for the medication I’ve been taking, which has been a good fit. It makes sense that companies need to be careful about prescribing narcotics, but I have one more pill for tomorrow and I can’t get any appointments or communication until Thanksgiving, a national holiday. Which means I probably wont be able to pick up my pills until the following Monday. Yet I’ve already paid my DONE subscription for the month. Im not sure what more there was to follow-up on; my understanding was that I was supposed to reach out to the provider if something wasn’t working. So in total: no consent on switching my provider, no consent on scheduling an appointment for me (on a holiday), no direct communication that my prescription was never renewed, no medication for (at least) another week, which I am reliant upon, and no one accessible to communicate with until that time. For such a costly membership, maybe consider finding a psychiatrist that will schedule appointments in advance, or at least consult you about the appointment, that will communicate expectations with you directly, and that wont withhold your accessibility to a medication without a back up plan or support to boot.

For those that find themselves in a bind, DoneFirst is a way to speak to an actual medical professional in order to get the treatment necessary to become the best person possible. With that being said, my experience was smooth, I scheduled an appointment, conveyed my concerns to the doctor, and was prescribed medication in a quick & accurate manner.

Done is a great telehealth/virtual therapy treatment program and is a convenient way to treat my adhd without having to go in person to see my psychiatrist - who is always booked. Done strives to accommodate requests and are prompt with their responses to my questions. Improved communication since they first started. Thanks for your services!