Done.Reviews of donefirst.com

Uh, I don't understand their operations. Yes, scheduling an appointment was easy and they had many dates and times to select and it was easy to reschedule. However, my provider showed up late and did not perform any kind of assessment. They just reviewed my answers to the questions I filled out beforehand. The appointment felt more like a a trauma interrogation than anything. I wasn't even looking for a prescription. I was looking for a diagnosis. I was told that he would consult the team and provide notes. I have seen nothing. Received nothing. And my profile is empty. Again, I don't understand. I spent $199 on a half hour zoom call with someone who buggered me about my childhood trauma. Completely unhelpful.

I canceled services and they continued to charge my credit card. Communication was extremely challenging and time consuming. They cannot send the prescription to CVS as a company wide policy. CVS is the only pharmacy that had the medication I needed. All others were completely dry for months. Done only suggested that I get my meds through an online pharmacy that does not take insurance and for me to pay full price out of pocket.

Edit: Just finished my re-scheduled appointment, very well done, and professional, I highly recommend, but may depend on different state requirements.

Easiest way and cheapest to get diagnosed and have medication for adhd. Takes a few days to meet with your counsellor but outside of the initial consult don’t need much but the message section. Message interface could be made easier to follow. Also wish the login wasn’t by phone number.

SCAM ALERT!!! THIS COMPANY IS A FRAUD!!! They claim they can send your ADHD medication to the pharmacy but they can’t and don’t follow through and you will never receive it. They claim to have unlimited appointments but they have not shown up or even given me a cancellation notice or an explanation whatsoever for the last 3 appointments I’ve scheduled. HORRIBLE COMPANY! Avoid at all costs!!

My husband has accessibilty needs. Essentially he can only communicate through written messages due to a later in life health issue. Not only was there no way to claim this information preemptively, so we could be given an assessor who would be willing to work with this, but when he got into this meeting we were told she couldn't help him because he needed to communicate verbally and he should contact customer service. So we looked for how to contact their customer service and there is no guidance on how to do this anywhere on the patient portal. We had to Google it to even find an faq section. Where after deciding we were just going to deactivate his account, we opened the article on how to do that. The instructions on the article say to go to a specific page and location and then there should be a button labeled deactivate account. That button does not exist. So we finally find a contact us button, which once again is not accessible when logged in. The button takes you to a rudementary email-ticket system. There is no phone number and the ticket system gives you nothing but a confirmation number to follow up with. Additionally the two phone numbers that they use to contact you are duds.

I would actually like to change my review to four stars. It seemed it was tough at first and there were a couple of hiccups, but overall I received my medication. Since it seems like no one in Texas will accept telehealth, they even have their own shipping pharmacy called Rx outreach that has been so very helpful and takes away all of the stress of trying to find a pharmacy that will accept telehealth and is in stock of medication. Giving it four stars because I think there can be some improvement, but I will continue to work with this company!

I've been using Done (donefirst.com) for ADHD management for more than two years. The first year was not great - there were issues connecting with my provider (as in, the doctor herself ghosted me then the company). It was a fairly new service though, and it was during Covid, and it's hard to judge anything based on how it ran during Covid. ;) The service is cheaper if you subscribe on a yearly basis, but because I was having so many issues, I couldn't justify spending that much money when I didn't know how long I could continue using the service. I did, however, continue referring people, including my son, because competing services were so much worse. After I was assigned a new provider, everything has been fine. After six months of no issues, I bought a year subscription. I haven't had a single issue in more than a year now. My son has never had an issue (more than a year for him). Sometimes local pharmacies have issues with stocking meds, but it wouldn't matter where the prescription came from - when the pharmacy doesn't have the meds, you just have to wait. (Seems to happen most often around September when kids go back to school, but there was no issue this year.) I've never had any issues sending messages and getting quick replies. I meet with my provider via Zoom and we meet as often as my state requires. I never have an issue finding an appointment to meet with my provider (Zoom and a very wide range of hours certainly helps!) My provider listens, asks appropriate questions, and seems genuinely interested in my care. I will continue to use Done (donefirst.com) because the convenience is essential to managing my ADHD, and I really do like their service.