Andrew V.
Once again..
Once again. Going on a week with no response from the Done. team. Providers disappear with no notice and Done. wont alert you until 2-3 weeks after your refill hasn't been sent. You can't call customer service, they reach out to you whenever it's convenient for them. Very frustrating.
Response from Done.May 10, 2024
We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!



