Done.Reviews of donefirst.com

Just got an email after close on Friday claiming now all of a sudden my membership is canceled, ooo fancy huh>? Well what do you know, that's gonna cancel my upcoming appointment I've been fighting done to get since JANUARY. Oh they're closed on the weekends too so I'll just go sit and spin until they have the free time to reach out to me and "have someone look into it". Cant wait for the class action suit. Can't imagine how horrible it is for others or anyone that doesn't insist on receiving the service they were solicited and paid for.

This company is such a scam. False advertising they have no goal in helping anyone. They sent me over 30 text messages within the five minutes after my appointment asking for surveys and reviews. Then tried to charge my credit card another fee of $200. after the doctor refused to help me, She said that she was going to put my name back in for another appointment as she did not believe me about my history with medication. Well, I never heard back. I’ve paid the $200 charge for the first appointment and I received a prescription for a blood pressure medicine. Unbelievable.

I am writing to share a concerning experience I recently had with DONE, which I believe warrants public attention. Upon registering with the company two days ago, I encountered several unexpected financial charges that were not transparently disclosed during the sign-up process. Specifically, I was charged a $199 membership fee that was not clearly mentioned at any point prior to the transaction. Additionally, my initial appointment wa canceled, and I was subsequently billed a $99 "reschedule" fee. Moreover, the customer service provided was highly unsatisfactory. During an interaction with one of their representatives, I felt belittled and disrespected, akin to how one might speak to a young child. This experience has led me to decide against using their services in the future, to the extent that I would prefer paying triple the price for a competitor’s services rather than continuing with DONE... Given these circumstances, I strongly advise others to consider this information and exercise caution before signing up with DONE. I am also in the process of reporting this issue to the relevant people... To save them the grief and stress of dealing with these money-hungry people.

Very intermittent results when getting my prescription renewed. I am now at a week since I requested a renewal and will be contacting the FTC. This is the third time this has happened. Customer support is basically non existent, and the company is woefully understaffed. Edit as of 5/1/24: I had followed the advice of previous 'Done' responses and had an appointment through the critical care team or whatever. My appointment caller was 15 minutes late, and I couldn't hear. I received the same phone call from 415-671-2165 with a Chinese caller ID name. You are not able to return calls from this number. This company just needs to call it quits. It is quite sad and very abusive.

This is my 3rd negative review of Done. I first tried in ‘22. I spent 20 minutes with a clinician during my first week. Six months later, I needed a question answered and it took my clinician 2 weeks to answer, so I posted here and cancelled. In august of 23, I guessed they might have gotten the communication bugs fixed, so I signed up again. I didn’t hear from anyone for several days, and there is literally no way to solicit any help from their mobile site. I posted negatively here and was matched with a provider within three hours. (Their support staff on this site is 200x more responsive than their actual service providers. Be aware.) This provider cut my dose (that I’ve taken for 15 years) from 30mgs to 10mgs. She didn’t tell me she was cutting my dose in the meeting. I found out at the pharmacy. Cue another 2-3 days of communication trying to get it fixed and the provider refusing. I cancelled in August. This morning I got a notification that they tried to run my card again, 7 months later. It was an old card, so it was declined. Why would they resume charging without my consent 7 months later? This business is a dumpster fire. A pure dumpster fire.

Easy to get assistance. Quick responses. Great provider!

My clinician is very compassionate and helpful. She informs me of everything I need to know and shows care and concern for my well being

The last request for a refill and dosage change was easy and Sunny responded very fast. The prescription was filled promptly by the new pharmacy.