Done.Reviews of donefirst.com

3.44,022 reviews
Mental Health

Done.

About Done

Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.

Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: Done, donefirst.com
Website: donefirst.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Done reviews

4,022 approved reviews, newest moderated first

MP
May 15, 2024
As simple as going to my Primary doctor
I have put off seeking treatment for ADHD because talking to someone made me feel overwhelmed and anxious so I continued to struggle with post it notes, lists, reminder alarms, people thinking I was "flighty" and forgetful. I read a review in Forbes online magazine and thought, I have to do something. The struggle was starting to make me depressed. It was easy. I didn't have to have a lengthy conversation with a stranger. IT WAS PERFECT! It was as simple as going to my primary doctor!
Response from Done.May 15, 2024
Thank you so much for taking the time to leave a review! We are ecstatic to see this positive review. We understand that there are many barriers to patients receiving the care that they need and deserve within today's healthcare system. It is an honor to provide a service that increases accessibility to care for patients with ADHD. We take feedback very seriously - please don't ever hesitate to reach out to us with how we can improve our services in the future!
Kris
May 15, 2024
Always available to have an appointment…
Always available to have an appointment to discuss needs. Very professional and always timely ! Easy to talk to
Response from Done.May 15, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
customer
May 14, 2024
Everything is great except the lag
Everything is good except the lag time with RX Outreach. Eventually they get around to it, so it's alright, and thier prices are fair so that is great and I will continue to use them. It would be nice if the time between Done sending them the prescription and them shipping it out was 1-3 days but lately it's been +7 days lag. Done overall is great.
Response from Done.May 14, 2024
We love reading reviews like this! It is so meaningful to see the positive impact that high-quality care has on our patients' lives - this is exactly why we are providing this service to our community! We cannot thank you enough for taking the time to share your experience, please don't hesitate to reach out to us in any way we can improve future experiences.
Hannah W.
May 11, 2024
Do not get tied in with this company
Do not get tied in with this company! They cannot actually render the services they claim to provide and will just take your money. I have been trying to get them to stop charging me for months. I have cancelled my account and have to keep disputing the charges. My last email from Done on 4/11 said: “Please be assured that we have taken immediate action to address this issue. We have halted any further charges on your card, and we will patiently await the decision from your bank regarding the dispute.” Today, 5/11, I was charged again. I have not accessed my account or been provided any services.
Response from Done.May 12, 2024
We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
customer
May 10, 2024
Done and my nurse practitioner Latoya…
Done and my nurse practitioner Latoya have been wonderful. Always available to help. I highly recommend DONE
Response from Done.May 10, 2024
We love that we are able to make it easier for patients to access high-quality providers! Our patients also have a dedicated team on their side to manage other aspects of their care as well so please don't hesitate to reach out to us at any time!
Ten Year E.
May 10, 2024
Poor customer service
Poor customer service, last-minute changes, cancelations, fees, and everything else done under false premise and deceptive marketing. Avoid at all costs!
Response from Done.May 10, 2024
We are so disappointed to see that your experience has not met the high level of service we strive to uphold. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
taylor E.
May 10, 2024
Great service
Great service. Whenever I can’t get my prescription they message me back right away and call the pharmacy.
Response from Done.May 10, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
AMK
May 10, 2024
Horrific Customer Services
Scheduled an appointment for tomorrow, and specifically took time out of my busy schedule and work schedule to ensure that I could make the appointment. Received an email AFTER HOURS stating that they had to changed it to FIVE DAYS LATER, again without my permission, and moved it up two hours. I can't make that appointment time, but of course they have no other times available. I was able to reschedule to another day and time that actually worked for me. Then they attempted to charge me two more times! Paying all of this money for an appointment only to have them change it willy nilly is a huge red flag, and is completely unprofessional. You'd think they'd offer another provider or something, and now I already have a bad attitude towards the provider that I have already not met yet. Bad way to start off a business relationship. On top of this, they have now charged me nearly $500 for appointments. I did not authorize these charges. This is really getting bad. Please do not use this organization.
Response from Done.May 10, 2024
Your experience is definitely not what we envision for our patients and this is feedback we take seriously. We are so disappointed that your experience does not meet the high level of care that we strive to uphold. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.

Done.Reviews of donefirst.com

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