Done.Reviews of donefirst.com

3.44,022 reviews
Mental Health

Done.

About Done

Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.

Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: Done, donefirst.com
Website: donefirst.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Done reviews

4,022 approved reviews, newest moderated first

Cory S.
May 18, 2024
Inital appointment and support went…
Inital appointment and support went great, fast forward a few months later and here i am about a week after my renewal date and my provider telling me that she will sent the refill request over, multiple phone calls and emails sent, still no response while being without my medication for days at this point, it is just impossible to get ahold of any customer support.
Response from Done.May 18, 2024
We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
Sarah H.
May 18, 2024
Scam
Scam! I had an appt and received a prescription. I paid upfront $600 for the annual membership. I booked a follow up appt and arrived on time. Waited 30 mins and my provider didn’t show up. I tried to rebook and all the dates say unavailable. I need a refill and med adjustment. No number provided to contact them either. Huge scam! Answer to Dones reply- I have messaged you. Multiple times!! I also tried to set up a call. Edit 2: they finally messaged me and set up an appt at 8am. Even though I made the appt at 5pm since I work. Everything is in shambles. This is not what I paid for! Edit 3: They cancelled my appt again! I have been messaging them all week. I paid almost $900 for the year last month and if this is how I'm treated then I don't want it. I had my first appt and scheduled a follow up so l can get a refill of meds. I waited on zoom for 1/2 hour and my doctor didn't show up. I rescheduled and they cancelled that one without notice. Then they scheduled me at a time when I work so I had to reschedule again and that again got cancelled with no notice. I scheduled a call on their urgent line and no one called me from there either. I've been messaging my dr like crazy as well. I'm out of options.
Response from Done.May 18, 2024
We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
alissa S.
May 17, 2024
Don't give them your payment into
Don't give them your payment into, I tried to cancel I was told they didn't prorate the services that services renewed on 15 so I canceled on 15 and they recharged so got billed for another month and they don't do refunds even though I never received a service for that month. The provider was kind but get meds from gp
Response from Done.May 18, 2024
We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues. You may access this link (https://donefirst.as.me/doneUrgentLine) for you to schedule a call with our patient care coordinators and for us to ensure thet your concern is well taken care of. Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
Bill
May 17, 2024
I've been on and off ADHD meds for last…
I've been on and off ADHD meds for last 30 years. It was always a pain when changing primary care. Done made it easy. Dr responds much faster than any Dr would and prescription is sent to my pharmacy. Have already sent several people to them and friends live them.
Response from Done.May 18, 2024
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
victor
May 17, 2024
they make the first appointment easy after that its time suck
they make the first appointment easy but then its impossible to get a hold of anyone and they barely follow the 72 hours turnaround on messages, id try someone else.
Response from Done.May 17, 2024
We are so disappointed to see that your experience has not met the high level of service we strive to uphold. Please reply back to our request for information so that we can investigate and resolve the issues outlined here.
Wayne P.
May 16, 2024
Do not sign up for DONE telehealth - pharmacies will not accept their prescriptions
Done is a telehealth service designed to assist patients with an ADHD condition. They are very eager for you to get signed up and pay for their initial evaluation and monthly subscription service. However, what they don't tell you upfront is that all of the major retail pharmacies DO NOT ACCEPT prescriptions written by Done telehealth providers, as stimulant prescriptions are controlled substances. If I had known that, I would not have signed up for Done or any telehealth ADHD provider for that matter as you will not be able to get your prescriptions filled as a result of this policy.
Response from Done.May 16, 2024
We always appreciate feedback so that we can gain insight into how to improve our services. We are very concerned about the feedback received here and would love to investigate and resolve any outstanding issues. You may access this link (https://donefirst.as.me/doneUrgentLine) for you to schedule a call with our patient care coordinators and for us to ensure that your concern is well taken care of. Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!
Bailey Y.
May 15, 2024
Great experience
Great experience! super helpful and fast.
Response from Done.May 15, 2024
We are honored to be able to empower our patients to reach their full potential by making ADHD care easy and manageable. We are here for our patients every step of the way, so please don't hesitate to reach out to us.
customer
May 15, 2024
Great Communication
Professional, informed and good communications.
Response from Done.May 15, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!

Done.Reviews of donefirst.com

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About these reviews

More in Mental Health

Emotionalsupportanimal

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Done reviews

Inital appointment and support went…

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I've been on and off ADHD meds for last…

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Do not sign up for DONE telehealth - pharmacies will not accept their prescriptions

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