Done.Reviews of donefirst.com

3.44,022 reviews
Mental Health

Done.

About Done

Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.

Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: Done, donefirst.com
Website: donefirst.com
Category: Mental Health
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Done reviews

4,022 approved reviews, newest moderated first

Customer
May 26, 2024
Customer support is slower than slow.
Took 5+ days to just get an email response about getting my prescription refilled.
Response from Done.May 26, 2024
Hello - we appreciate you taking the time to share your experience. We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). You may also reach out to [email protected] for more assistance. Thank you.
customer
May 25, 2024
I felt understood and like they really…
I felt understood and like they really care to help people who really need it ! Also quite convenient service , or at least is for me !
Response from Done.May 25, 2024
Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!
Michael R.
May 24, 2024
My experience is great because of the results! …
My experience is great because of the results. I have never felt this good mentally in the 52 years I have been alive My mind is clam and peaceful. Being able to do this at home may be the reason I was able to ask for help. It is not always easy for me to talk about how my mind feels. But it feels great now so Thank You so much!
Response from Done.May 25, 2024
Thank you for taking the time to leave a review! We are so grateful to provide a service that empowers our patients to reach their full potential. Please do not hesitate to reach out if you have any further feedback for us.
QG
May 24, 2024
Amazing customer service
Good listening. Simple instructions. Website could be better but it’s so simple that it almost does not matter that there are broken links. Not a lot of behavioral coping mechanisms. But extremely efficient service. 5 stars because I had two issues and was shocked at how quickly the customer service and medical staff resolved them.
Response from Done.May 24, 2024
Thank you for taking the time to share your thoughts! Our mission is to empower everyone to reach their full potential - please feel free to reach out to us if you have any feedback on how we can improve our services as we carry out our mission!
Daniel L.
May 22, 2024
Done.com is a joke
Done.com is a joke! First of all, they sent my medication to a pharmacy that doesn’t accept my insurance. I tried to get a hold of them to switch pharmacies and you have to wait up to 72 hours to get a response. The doctor prescribes me medication for a child less than 75 pounds I’m a 200+ pound man 6 foot two and my daughter prescribed the exact same medication and higher dosage and instant release. I have to take five pills of the medication they give me for it to be effective. It’s not worth your money. It’s a rip off. They are trash.
Response from Done.May 22, 2024
We would love to help investigate and resolve any possible outstanding issues. To better serve you and ensure that your concerns are taken care of, schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine).We value our patients’ privacy rights so we kindly request for you to respond to the Trust Pilot request for information so that we can reach out and assist.
customer
May 22, 2024
Getting much better At responsiveness
Getting much better At responsiveness. Very happy with the service.
Response from Done.May 22, 2024
Thank you so much for taking the time to share - please don't hesitate to reach out for help or to let us know how we can better serve our patients!
customer
May 22, 2024
Great service without judgement
Quick response time, great provider, clinical staff doesn’t leave me hanging. Great service without judgement.
Response from Done.May 22, 2024
Our mission is to empower our patients to reach their full potential. We are proud to be able to provide high-quality services in a judgement-free manner. Thank you so much for taking the time to share!
GJ
May 21, 2024
Lack of service, ghosted
Sent in my test results as requested by my clinician, here I am 3 weeks later with no idea what's going on and no updates from Done after multiple emails (other than canned support message bs that they are looking into it). Definitely feels like my treatment has been abandoned and that I've been scammed. UPDATE: Got that issue resolved finally, but now they've disappeared again on another issue - it has been another MONTH with no response or update from Done since they acknowledged the new issue. On top of that, my very first refill request was sent to the pharmacy and "processing" for a over week before it suddenly disappeared. There's no way to contact anyone, they've ignored emails for more than a month at this point and their "urgent" support schedule site hasn't worked in weeks. This has been a sloppy mess from the start, avoid them.
Response from Done.May 22, 2024
We definitely want to address your frustrations and are working very hard to address the issues outlined, to better serve you and ensure that your concerns are taken care of schedule a call with our patient care coordinators through this link (https://donefirst.as.me/doneUrgentLine). Upholding patient privacy rights is of the utmost importance to us, so please respond to the Trust Pilot request for information so that we can help!

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Customer support is slower than slow.

I felt understood and like they really…

My experience is great because of the results! …

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Getting much better At responsiveness

Great service without judgement

Lack of service, ghosted