Katie M.
Unprofessional and shady
The process to schedule an appointment was easy and clear, but as soon as I hopped on the call with the provider things got pretty strange. The provider clearly hadn't reviewed any of the information I provided in the intake forms, and after one minute of talking, almost as soon as I made it clear I'm not interested in changing from the medication my PCP has prescribed and was just interested in verifying their informal diagnosis with an expert, the provider said I don't have ADHD, but just "early ADHD" . All she knew at that point was my age, preexisting conditions, and a 15 second overview of why I was interested in an expert opinion. When I expressed discomfort at someone giving me a diagnosis with such little information, she laughed, and said, okay, we'll talk more. At that point I hopped off the line because I felt ashamed and humiliated. Maybe other providers are better, but this felt demeaning, unprofessional, and frankly, the implication that there's something such as 'early ADHD' as though the condition worsens over time, doesn't make a whole lot of sense. Unless you're interested in their RX model, don't buy into their marketing claims that they offer support beyond that model. 2.26.2021 Update - Despite the very quick response to my review saying they would contact me directly, the company has not reached out, but did charge me the full amount. 2.28.2021 Update - I reached out to their support and they did give me a refund.
Response from Done.Feb 19, 2021
Thank you so much for taking the time to give us your feedback. Our mission is to help our patients reach their fullest potential by increasing accessibility to high quality ADHD care. We typically give our providers ample time to review each patient's health history before initial consultation appointments where they then provide a thorough and judgement free evaluation. Additionally, we regularly perform evaluations of our provider team and we will definitely use your feedback to improve our future services. I am deeply disappointed to hear about an experience where a patient did not feel heard or supported by their provider. We will be privately contacting you so that we can make this right for you.



