Patricia P.
Website Errors and Refill Wait
Overall the process of getting refills is convenient. My only negative experience was when the website/app was being updated, had a glitch where you couldn’t update a new card for payment. My card expired and suddenly I couldn’t refill my prescription because I couldn’t pay my monthly fee. Customer service was helpful but it took days to sort out and wait for a refill to process through.
Response from Done.May 5, 2021
We appreciate you taking the time to leave your thoughts! Patients are our top priority - we are constantly working hard to remove our community's barriers to high quality care. Sometimes technical issues impede our services, but we are always there to investigate and resolve our patients' issues. Please do not hesitate to reach out with any further feedback on how we can improve in the future.



