Done.Reviews of donefirst.com

My experience with Done. and my provider has been absolutely wonderful, and life-changing. My provider was understanding, a great listener, and compassionate during the consultation and together we were able to create a treatment plan. She didn't just send me off with meds, but thoroughly discussed mental health practices and techniques to use in conjunction. I have my prescription sent to an outside pharmacy and have never had issues with the communication between Done and the pharmacy. They've always been prompt in answering questions via the portal which is clear, concise, and easy to navigate. I think the price is extremely fair, both for consult and monthly fee, especially considering the exorbitant price and complicatedness of normal psychiatry visits and adhd testing. Highly, highly recommend!

The CVS pharmacy that I usually pick up my medication was out of stock and they weren't able to give me an estimate of if and when they'd have the medication restocked. I happened to have a COVID vaccination appointment at a different CVS location in a few days so I contacted the support team to see if it'd be possible to transfer the prescription to that location. For this process I have a couple points of feedback: 1. Navigating on the website (chrome browser) to reach out to support wasn't very intuitive for me. I checked out the consultations tab at the top first, then went back to the home page and scrolled down and went to the "ask a question" link, then went back to the home page and found the "? Support" button on the bottom left of the page. I think it would have been a lot easier to find if there was a "customer support" tab at the top instead of "consultations" that leads the user to a different page with options like "consultation history" (current consultations tab), "start a consultation (for medical questions)" (current "Got a question?" section on the home page), "Other questions" which would lead to the form. 2. The response times from the support teams were great, but I feel like not having having someone to speak to on the phone caused unnecessary back and forth. I reached out asking to have my prescription transferred, the response I received said you've changed the pharmacy and let my provider know to resend the prescription to the new location, and then at the end of that message said the process takes an average of 5 days beginning to end and could take even longer if there are shortages and a common solution you guys provide is using a prescription delivery service. Had I known about the long average turnaround time and the alternative solution, I feel like we wouldn't have had to ask the provider to send the prescription to the other CVS location, then cancel that one. Take into consideration that I probably check my e-mail more frequently than the average person, so if it was someone that checked it less frequently there could have been even more delays. Overall, the issue was sorted out (submitted initial request on March 31, 2021, prescription was transferred on the same day and I'm expecting to receive the prescription delivery on April 9, 2021), my prescription was transferred to the prescription delivery service because I didn't want to transfer to a different CVS location only to find out that they also don't have the medication in stock then repeat the transfer process yet again. These are just areas that I think can be improved.

My initial consultation was quick to schedule and my provider was attentive and understanding. I was concerned about ongoing support from some other reviews I’ve seen, but Done has exceeded my expectations for service. I had a recent prescription renewal issue, and my provider and the care team were responsive and got it resolved quickly with great communication. The portal also now has an option to schedule appts. directly, so its definitely becoming more user friendly and easier to follow up. I think the portal could be further improved with more help content/FAQs for members, as the online support is somewhat lacking, but overall Done has been very convenient and the team has been helpful with questions by email and phone.

I really liked the straightforward-ness of my first appointment, I explained my current situation and why I was seeking out different ways to manage my ADHD. Shannon was super helpful, and was there through the online portal incase I had any questions or needed another refill for my medication.

I’ve had good experiences with DoneFirst. It’s cost efficient and everyone that I’ve communicated with via video chat or email has been helpful and pleasant.

Helpful staff willing to go the extra mile. Doctors have been attentive and helpful as we worked through my diagnosis. They explore all options with you and help to find medications that work for the individual. Website and member portal can be glitchy at times, but the customer care team is always quick to respond and help answer any questions. Would recommend!

I am really grateful to have found this company!! My doctor really makes me feel heard and valid. With all the stigma around ADHD, she has has created a safe space for me talk and get the help I need.

I was used to going into my doctors office, waiting to be seen and being way overcharged ($150) for my 15 min sessions. The worst part...my doctor was more interested in checking her email for new clients, instead of listening to me. When covid hit, I looked online to discover DONE first. What a difference! A telemedicine service that is easy to use, has convenient appointment times and doctors providing excellent patient care. The monthly membership is a great value too!