Done.Reviews of donefirst.com

Overall, I'm delighted with Done. I've been receiving treatment since November 2020 and plan to continue for the foreseeable future. [Onboarding - 5/5] The signup/onboarding process was smooth. Done scheduled my Provider appointment for me within two weeks. My first session was excellent; the PMHNP listened to my symptoms, asked questions, and then we discussed treatment options over a span of ~25 minutes. [Ongoing Treatment - 4/5] After my initial session, the communication occurred through the customer portal website. I experienced a few technical issues as the website changed (which I expect is due to the growth of the company/service). The problems made it difficult to communicate with my Provider or schedule an appointment. I experienced one interruption that lasted a week, but Done switched me to a new Provider, and my treatment continued. [Cost - 5/5] I have found the convenience (especially during the pandemic) outweighs the cost of the monthly membership. I do have health insurance, and using that for Done would be great. Still, I prefer the accessibility and time savings of an online service. [Customer Service - 4.5/5] Done provides fairly efficient customer service. However, as the website portal evolved, I experienced occasional communication or user experience concerns (such as switching between email and webchat). My recommendation would be to have CS contacts and communication conducted through a dedicated page on the portal. In my experience, Done support responded promptly within 24 hours and solved my technical or Provider issues within 2-3 days. I appreciate knowing the name of my CS agent, which seems like a 2021 change for Done. [Communication Tools - 4/5] The web portal improved over Q1/Q2 2021. Early on, the appointment scheduling feature didn't work for me, and I could not send my Provider messages. Both work now, and the website persists details such as displaying upcoming appointments or message threads. However, it seems that Providers working with Done might be overloaded as my messages occasionally remain unacknowledged. To fix this, Done should add tools for Providers. Alternatively, the Done support team could help ensure that patient messages, prescription refill reminders, or appointments don't get missed by Providers. They could notify patients to ensure communication doesn't go stale. I worry that the Done experience is heavily influenced by the Provider a patient is paired with. I'm super thankful to have the Provider I matched with, and I hope more qualified, professional Providers continue to join Done.

I was nervous to even reach out for an appointment. I didn’t feel like someone who fit the “typical” ADHD persona, and I had never been on any prescription medication before. My provider really listened and was very helpful to recommend some options for starting medication. While I did have some snafus at first with getting the refills and being able to reply to my provider, they have made significant improvements AND the team behind the scenes has always been helpful to reconcile any issues. Even right now my insurance has denied a change in medication and the DONE team has been super helpful to make sure we work through getting another prior authorization submitted.

The team at donefirst has been nothing but helpful and understanding ever since I have been receiving care from them. Very proactive, extremely helpful, and always thinking about their patients.

Done basically saved my life. My old psychiatrist refused to even test me for ADHD because I graduated top of my law school class. My doctor through Done is kind, understanding, and above all, experienced with ADHD. My life is so much better with the medication I am now taking. My insurance initially denied coverage for my medication, but I appealed and with Done’s help, coverage was approved.

After one consultation the process has been life changing. Everything is not perfect yet but my health care professional had been fine tuning the treatment each time and it has made a world of difference. If you think you have adhd, you probably do. Don’t wait years like I did to treat it. Done is absolutely a legitimate operation with health care professionals who understand what you are going through. The only thing I would advise is to plan your consultations a few weeks in advance because they get booked up pretty quick

Ever since I can remember I’ve always had difficulty with concentrating on singular thoughts and action. I always suspected ADHD but the many physicians I saw because I couldn’t have a consistent MD due to lack in health insurance always simply said I was just depressed and put me on antidepressants. Yes, I did need the antidepressants but my ADHD was constantly being overlooked. Flash forward into adulthood and now I have health insurance but no physician believes I have ADHD because it was never diagnosed as a child. I have to be honest I’m always a sceptic even though I too work in health care, irony, right. I guess I was just so tired of the same answer I didn’t want to get put down again. Done has made this so simple I was able to get the diagnosis i that was correct for me and I was able to start medication and omg I can function! Like function! I don’t always have 4/5 thoughts fighting for attention, I can focus on a task and complete it! I can complete a task and it takes less effort than before. I can focus on a conversation, I’m sorry handful I took the leap and trusted done it’s by far my best decision ever. Thanks.

It’s really been a convenient service to be able to connect with a provider during the pandemic. My initial session was all virtual. Any questions I’ve submitted, I’ve received a response within 24 hours. Very professional team.

Done. has helped me tremendously. The process was simple and communication with my doctor is easy and consistent. I had put off getting help for so long, and I’m so glad I’m came across Done. Now I’m on a treatment plan that works well for me in every aspect-finding the right medication, communicating with my doctor and Done. customer service, and continuation of care is simple, easy, and affordable. I’m more productive at work, I finish what I start, and my relationships have improved. I highly recommend using Done.