Done.Reviews of donefirst.com

My first month with Done was great, my provider listened and answered all my questions. She got me on a treatment plan that worked very well for a month. However, when it came time to renew, I couldn't get an appointment until nearly two weeks after my renewal date. I forgot to get my prescription picked up before I was leaving to visit my family for three weeks. I requested a temp pharmacy transfer, no one ever said this would be a problem. Now it's ten days later and I still have no prescription and it's completely disappeared from my portal! No one will answer my chat requests or emails and tell me the status of it. I have no idea how to reach an actual person and get my prescription filled. Update: Done customer service fixed the issues I was having promptly and explained the reason for the challenges I was facing. Hopefully the challenges will remain resolved.

I am incredibly frustrated with Done. I met with a provider 3 months ago. I was immediately provided a treatment plan. For 2 months, everything went perfectly. My prescriptions were filled on time. My provider worked with me to find the right medication for me. Come to this month and I feel I’ve been literally ghosted. I’ve sent multiple messages, “consultations”, emails, reached out on Instagram and cannot get in contact with anyone. Now my prescription is far overdue and I can’t speak to anyone about it. I feel it’s incredibly unacceptable to offer people this kind of help and then completely disappear. Update - within an hour of posting this, I received a call and my prescription was immediately filled. Happy to have received an answer. Still disappointed that this is what it took to get any sort of response. It's quite unsettling that reviews seem to matter more than patient experience. Apparently my provider is no longer with the company, however with the amount of similar reviews I've seen I don't see this as coincidence. Will update again next month to see if anything changes.

Updated - finally got it all figured out. They did get back to me within 24 hours and then it took an additional 24 hours to reach my clinician. I think I finally have the hang of their website (it is NOT user friendly, at all, very confusing!) so I am now happy with this service. Editing again because AGAIN there is an issue. I was able to get rescheduled with the clinician(who is great) but then I find out my prescription has not been sent! There is no way to ask any actual questions on tbe website which directly conflict with what they tell you the service will be. So now I am without my mental health medications for an undetermined amount of time. I am editing this review to show that Done did reach out to me to fix the situation. Thank you Done. I will update at a later time once I am farther into the process. I want to add that the provider they sent me to seemed great, but they need to fix their system so it doesn’t drop calls and send automatic messages that are incorrect. signed up for Done as I was looking for a new provider who was an actual Pysch unlike my primary care. I filled out all the forms and provided the information that I was currently receiving treatment. When my appt time came the providers video cut out at least 3 times in the less than 10 min call. After explaining my situation she told me that she couldn’t prescribe me at this time because I had a current provider and had to wait til my current prescription ran out. No problem I thought, I am buying this subscription so I’ll just reschedule for later this month as advised by the provider. I received a text message this morning that the provider says I don’t need treatment and I won’t be part of the program. I emailed and responded and got no response back, they charged me for this call and if I reschedule I would be charged the full consult rate again instead of having it under the subscription price of $79 a month. What?! I am glad other people have found relief with this service. I have spent my whole morning upset, frustrated, and sad that this company took my $200 and left me out to dry. I suggest for Done. That they let people know PRIOR to the $200 appt that if they are with a current provider that they wait until 72 hours before the current prescription runs out before making an appt. if I had known that’s how it would work I’d have had no issue waiting, but I was being proactive with my care to try to get connected with a provider before that time came so their would not be a lapse in treatment.

Overall my experience with Done has been great. I have finally found answers to my issues that many other providers would not help me with. I have been with Done for about 5 months now and I have had great conversations with my provider and my prescription is always filled on time. However, I understand the negative reviews regarding some of the providers and care team. The website is difficult to navigate and there is no way to quickly contact someone if you are having negative symptoms with your medication. Also, the appointments are scheduled at random times, which is causes a lot of anxiety. I hope Done will create a more user-friendly platform, allow patients to select from a list of appointment times and dates, and be more responsive.

I've been using Done for over 6 months now and everything about the service has been terrific! When I first started using Done I was matched with a local practitioner who had lots of experience working with adult ADHD. She was very knowledgeable and made sure all of my questions were thoroughly answered, even the ones that I sent after our initial meeting. Since then, I've had regular check-ins and have had virtually no problems with the service. I've had to reach out to support a few times and each time they've been lightning fast in getting back to me. Overall I've had a great experience using Done.

I can't possibly write a review sufficient to convey my amazing experience with Done. It is literally life-changing. After years of being treated for generalized anxiety disorder, I finally met a provider who got me off of that hamster wheel. I felt listened to, and I could see my Done doctor was trying to treat the root cause instead of just managing my symptoms. I have been working with my Done doctor for three months, and the results are outstanding. I only wish I had discovered this place sooner. So if you're on the fence, please let this be the little push you need. You won't regret it.

Done has been a terrible experience. They randomly schedule appointments with you without even consulting you (what is this, a random drug test?) and don't give a reason why. Their prior authorization department keeps emailing me telling me my prior authorization has failed EVERY MONTH without fail, even though my insurance has told them I don't need prior authorization. I have to send them a screenshot of the previous months conversation to get them to stop bothering me. They also lose my insurance information every month. For the membership price I do not recommend them.

This website really listened to my needs. It was a lifesaver to finally get the validation of something I’ve known I had. Their staff is always helpful and gives me the best service. I’ve been using it for months now and it is easily the best decision I made for myself.