Done.Reviews of donefirst.com

Great experience. I was given some great resources to help me understand my diagnosis. 10/10 would recommend if you believe you suffer from ADHD.

Prepare to be gaslighted and your questions ignored. Seriously, a nightmare of an experience. At first, everything was fine. Got scheduled with a psychiatrist pretty quickly. She diagnosed and prescribed medication. She wanted to start me on Wellbutrin, and then said that after 2 weeks, would start me on adderoll. I was hesitant to start the Wellbutrin, but did. They decided my pharmacy, and for some reason, that pharmacy was having trouble with my insurance. I tried to contact someone on Done about how to change my pharmacy. Crickets. I contacted the psychiatrist, as she gave me her email...I asked a couple questions as well and it was as if a bot was responding back as my questions were ignored. I asked both Done and this "professional" at least EIGHT different times how to change my pharmacy. Someone with ADHD, the way they ignore questions, it feels like they are trying to hurt you. It feels like you're being punk'd. But here comes where it really went sideways. This psychiatrist prescribed me Wellbutrin. Eight days in, it was terrible. My ADHD was times 10 (worse than ever) and my brain was foggy...I felt like I had Alzheimer's. I also had headaches and immense anger. I contacted this "doctor" and told her about my symptoms. I asked if I needed to taper after only eight days of use and asked what the next steps would be. This is the response, "aloha L*** please stop wellbutrin if it’s making things worse—always stop a medication if you are having adverse effects that are not workable and this does not sound “workable”! " Well, no duh, Sherlock...what IS next then?? Doesn't that sound like a bot's response? I asked my questions again. Crickets. I contacted Done. Crickets. By this time I am so frustrated that I'm on the verge of tears and I feel mentally fragile due to the medicine. Nothing about this experience feels like you are being supported, heard, or directed. I emailed her back fighting tears of frustration and said," You know what's really frustrating is that I ask you questions...i ask donefirst questions...and I get ignored. This sucks...". Of course this prompts her to email me back. She then fully gaslights me..."Aloha L***, I am not ignoring you i am responding to you each and every time you message me [BULLSH*T]; I would advise to find an outpatient provider that can spend the hour each time with you; done is for patients that are stable and in need of ADHD meds only and I help people when I can but the platform is not meant for more than that and you deserve and need a provider that an spend more quality time with you. I am going to advise that you f/u with an outpatient provider in your community." None of what she said was true or answering my questions. Done claims that you will be diagnosed, medicated, and taken care of. She completely gaslights me by again ignoring my questions, telling me that this app is ONLY for people already diagnosed with ADHD and stable on their medication, and then claims that I was requesting an hour of her time. She then removes me from the care of Done like I'm a used toilet paper. If I could put all the correspondence on here of her ignoring my questions, you will question how I didn't tell her to F herself. I did send a super angry message to Done and had them refund me my money, which I was surprised they did. This was a horrible experience. At my hour of need during the bad reactions I was having to the Wellbutrin, no one was there to support, direct, or help me. But I was wasn't asking to help me through a medical crisis or anything. I just wanted to know how to stop using the medication and what the next step would be. Just know this if you go and use their disservice. You are on your own and will be belittled, neglected, gaslight, ignored, and dumped. I really wanted to join Ahead but they had/have no available slots. I've read reviews that they are MUCH better. So, do not expect any care from Done or Terri Squires.

Wonderful service. My provider had a quick yet honest and helpful conversation with me while making me felt heard and understood. I recommend this service to anyone whose struggling like I was.

I have always had ADHD , I’ve been depressed most of my life , not knowing how to concentrate or focus is very tiring and makes you feel useless and the fact that I can get stuck in my own head and can’t function with the outside world made feel more depressed until I took a step forward and with the help of my fiancé, I was determined to get help from Done care online clinic and get diagnosed and began the ADHD treatment , so far I’ve been seeing plenty of improvements in myself , I started becoming more social as well as I can concentrate more now, literally more focused than ever , I usually use my speech to text to write a message to my friends and family since I get jittery when I get excited , after 2.9 months of treatment , I can use my keyboard to type a message , as well as my mental focus has gone from being all over the place to a more calm state of mind as well as More focused than ever , but I just didn’t like the fact that I couldn’t explain more about myself to the clinician, nor had much time to discuss further details. If anything , please listen to your patients more and give them more time to explain things that they might be going through something, other than that you guys are doing good.

My provider was honest, helpful, and guided me to a plan of care that has been working for me. The online convenience is really nice as well!

I have utilized "Done." for my ADHD and anxiety treatment for the last six months. I was previously diagnosed and treated for years prior, however, as a healthcare worked and changes in my personal insurance, it was almost impossible to get a new provider to continue treatment. My primary care physician could not refill my medications for a month or two to carry me over. Everything changed when I started with Done. My provider, Erin Kim, was randomly assigned. And I must have hit the lottery because from the moment I had a telehealth with her in my car while in the middle of my shift at the hospital to the time I asked about a change in medication for anxiety as a trial basis - she has been nothing but sweet, understanding, and has truly looked out for my overall health. She sends accurate information every month to not only let me know she has sent in my refill, but information in regards to any adjustments made and side effects to be on the look out for. The consultation system is amazing and her turn around time is incredibly fast. Despite my insurance being less for a visit if I elected to find a psychiatrist/NP to switch over to - I'd rather pay the $10 extra to stay with Mrs. Kim and the Done program. It has been stress free and probably the safest I have felt with my medical care in regards to my mental health. I typically am always nervous with my doctors appointments, but with Mrs. Kim - the sweaty/anxious/heart racing feeling vanishes. This isn't one of those companies that just "refill" your prescription and charge your credit card. They care about you. The providers truly listen. I'm so grateful to have this crew as part of my medical team! Kindly, Sabrina

Wow I feel bad for the people with a negative experience. This was the easiest process ever for me. After getting the run around from my regular dr I looked for an alternative. Ran across done and tried it out. Signed up, picked my appt day and time. The NP was right on time. We talked about my symptoms, etc and agreed to meds and dosage. Prescription was at my pharmacy 2 hours later. I messaged my NP the next month to adjust the dosage and she replied within the hour and took care of it. For me, I have zero complaints and happy I found Done!

Started out great, talked to a provider, came up with a treatment plan and and needed adjustments. From then, They've turned over and reassigned me 3 different providers in less than 9 months, and scheduling has gone from a less than 7 day wait to over 6 weeks to speak to a provider. Monthly appointments and refills are cancelled- or missed- or late. This has happened for 6 months in a row with emails to customer service each time. They apologize, and continue to not fix the issue. In addition to provider appointments being delayed and refills not being completed timely- the pharmacy often cannot get in touch with the providers (as often noted by others below) and even stopped filling my prescriptions due to lack of communication with the provider on their end. Refills not done, run out of meds, they say they are sorry and this does not live up to their high standard, yet it happens routinely almost every month. My provider has never responded to any inquiry I've made- often leaving me with unanswered questions for weeks at a time. If they do get the inquiries, they don't respond (ex. I asked to cancel a medication I no longer needed and they kept sending to the pharmacy for months) Summary: So, from my experience, I just ended up in a loop with the same tired responses with no updates regarding any developments within my original concern. This has gone on for a year and I'm "Done." (Literally, and figuratively)- more than 9 months of constant battling. Customer service is poor. The providers are competent, once you can get them face to face. Communication and portal negotiation is lacking. Pharmacies do not get accurate information, and often refuse to refill your prescription.