Done.Reviews of donefirst.com

To better serve your patients the response time to refill modifications and just refills should be under 36 hrs. Also messages being limited to only 200 letters doesn’t give enough to effectively communicate. Also if you change your medication you shouldn’t have to wait a month to address dosage or another option. Basically communicating with provider isn’t smooth. I believe the automated messaging doesn’t check with provider on getting answers. If everything provider did was cc maybe that would help to get inquiries answered. You could refer to the Cc. For the first 3-4 months checking in with provider on all the prompts you have and giving answers to each when requesting a consultation every other week would help your customers feel their health and concerns are being addressed. I appreciate this service. I think through video and or telephone the majority of issues can be taken care of and is the way to go. Also there are a lot of coupons and savings for the costly prescriptions you could look into and pass along links. Also sharing the info on distribution of prescriptions in different classifications in a link will give the knowledge to patients if they are going on vacation and would like to plan ahead so they know how that works or traveling for the holidays. You can’t just get a refill earlier because of some of the prescriptions classifications and knowing these things before being in a situation helps to plan and being informed is better because getting prescriptions for adhd has a stigma attached and you don’t want to be informed by a person who doesn’t think positively about the medicine you are receiving. So informing patients with simple links of if you have a vacation coming up be aware there are classifications for prescriptions and you cannot refill early because of laws. I’m so thankful for this service and hope it can get it’s kinks smoothed out. The pricing is above what it should be as well. Many more companies are starting and cheaper so to maintain who you have I would lower pricing to keep business. Inform your customers with knowledge on prescription savings and laws so they can take care of their health and not get discouraged on not being able to pay or discouraged from people who don’t agree with treating adhd and if you don’t know the laws will come down hard on you and possibly discourage you from continuing your medication because you were humiliated and had know idea. Kuddos to this service for trying to make taking care of us simple as it should be. Keep on keeping on. Also start a Facebook group page for just customers and then discussions can be shared on improvements to service and adhd so we maintain our health and business with you. Thanks again-greatly appreciated.

Done has been a great experience so far and is way better than paying out of pocket for a psych. I was previously diagnosed with ADHD before joining done. The transition was seamless and my new HCP is amazing. She responds to messages quickly and takes the time to listen to me. My medication is always at the pharmacy when it supposed to be. Requesting refill is easy too. Overall a great company and I would recommend this to anyone that is unhappy with their current doctor.

I decided to give done a try since it was a lot cheaper month to month & my wife has always said that I more than likely have ADHD so I wanted to get tested, I’m on month two now and I have had only one issue where my card failed to charge but support was very quick to respond. Scheduling with my provider was very prompt and she answered any sort of questions I had & what a difference getting treatment has made for me so far. overall it’s been a 10/10 experience and I wouldn’t hesitate to give them a try!

I was first told by a healthcare professional to get tested 4 years ago, after 30 years of just accepting ADHD symptoms as just the way it was. I tried maybe three times over the four year span, each time I’d end the process prior to any appointments due to the wait time for the initial appointment and/or the cost of the ongoing treatment. I scrolled past the Done. ads for a few weeks or even months, even going as far to read the comments (probably why I kept being served the ad) but still didn’t do anything. Then, one of those days came along where I had the motivation to just get things done; and then I think because I simply thought the word “done,” that was enough for the marketing overlords to send me the Done. ad right when I was looking for it. I signed up on Tuesday had my appointment on Friday. I’m fairly certain I got lucky with a cancellation, but in a previous attempt to convince myself to use the services, the wait time for an appointment was only about 10 days. Which is FAST when compared to the places I reached out to. The doctor is awesome. The entire appointment I felt very validated and not “crazy” for maybe the first time ever. We had a 20ish minute telehealth evaluation, which never felt rushed, I was able to get all my questions answered. I picked up my prescription at my pharmacy they same day. Since then, I’ve used the online portal to ask questions and adjust dosage. The portal is great, I’ve never waited more than a day to hear back, and once I heard back, if i responded, we’d be able to have a nice back and forth. The ongoing cost is not deceptive at all. They advertise 79.99 and that’s the bill. No complaints and I’ve been telling anyone that I even hints at ADD stuff to check out Done. I know this review sounds like it was written by someone that had something to gain from writing a positive review, but that isn’t the case. I’d have loved to see a genuine review like mine to ease any nerves I had before committing, and I can’t sincerely say, just do it today. If you’re reading this still, you’ve gotta be pretty serious about addressing your mental wellbeing, do it today. Much love, Nate

So far so good. I haven't been able to go many places since covid so Done has been a great resource for me. The mental health professional I use at done is great and really makes me feel comfortable as I feel he understands what I deal with on a daily basis. This service is out of state so I have to continue to contact them via customer service every month to confirm my script with CVS. That's really the biggest pain but they do follow through. I would recommend this company.

I have had Done for around 3 months. At first it was okay. My PMHNP was helpful. There were a number of technical issues and delays in getting my first prescription, but John was always in communication with me and issues were all resolved rather quickly. Overall I was satisfied with the service. This month has been different. My prescription ran out on the 16th of Aug, so on the 14th I placed a prescription renewal request. I received a text confirmation that my request had been received and on the 17th I got a text message informing me that my prescription request was accepted and my new script had been sent to my pharmacy. After checking my pharmacy multiple times over the next few days and being told that there was no prescription sent, I reached out via their support portal and left a message on August 21. I received an email confirming that they received my message and would get back to me within 24-72 hours. Since then I have left 2 more messages for support and it is now 5:45 pm on August 27th. I have been without my prescription for 10 days now and have received no explanation and have no idea if my issue will be resolved. Of course, they didn’t have a problem charging me my monthly subscription fee in the middle of all this… which is to be expected but its extremely frustrating being charged 80 dollars for a service that I am not actually receiving… UPDATE 09/02 : had a scheduled phone call with a specialist yesterday. Said she would get in contact with my provider and pharmacy to see what is going on and would call me back. Called me a couple hours later but she did not leave a message so im not sure what happened with that. Unable to call the number back. At this point I am giving up. I shouldn’t have to wait two weeks to get a simple answer as to why my prescription isn’t refilled. Going to cancel as well as attempt dispute my charge for the month since I have not received any services.

I had a good meeting with my doctor and she prescribed me medication. It took a bit to get to me but once I reached someone they resolved the pharmacy mix up. Thank you Done team!

After suspecting that I had ADD, I found that my GP was not as helpful and thought my symptoms were more anxiety related. I saw an ad for Done and used my FSA account to have a specific analysis related to ADD, where I was diagnosed and prescribed medication. It has been LIFE CHANGING. When I discussed my dosage after the first month with my provider, they were very responsive. My pharmacy did change, but Done contacted me ahead of time and ensured that it was a pharmacy that I was familiar with. Very satisfied and happy to continue.