Done.Reviews of donefirst.com

I highly recommend this service. Every aspect has been easy, efficient, and so helpful. I was able to get my medicine the same day as my first appointment. Getting refills has been equally as efficient.

Everything went well for my first appointment and my doctor prescribed medication that has really been helping me manage my workload. The time to refill my prescription was approaching (5 days) and I got a message from my doctor saying that I couldn’t renew for 30 days. I’ve been trying to get in contact through the portal for 5 days and still have had no response. I’m frustrated that I’ll be charged this month and can’t even get anyone to respond to me.

I was able to make an appointment and get the appropriate medication in order to help me study for my courses. They were efficient and very helpful.

I started my membership with Done in November 2021. It was great getting started, I met with my provider via video chat pretty quickly and she called in my medication promptly. December, I was able to speak with her regarding my dosage and she changed it with no issue. Cut to January, it was a nightmare getting my refill and ended up taking over 7 days past my refill date to get my meds called out. I was unhappy but chalked it up to human error. For my Feb refill, I requested it in advance like Done requests, I received notification from my provider that they called out the script but when I checked with my pharmacy, they had nothing. I have emailed every day since, called every day, my pharmacy has faxed them and nothing whatsoever. I am now without medication and off of my treatment plan for 5 days, which is completely disrupting my work life and causing such stress and anxiety trying to get simple medication called out that I need daily. I don't know if there are better providers that Done works with, but now with two months of issues, I am furious. I went with Done to avoid dealing with a local doctor and my insurance, and while I've paid them almost $500 over the last few months, I feel robbed and the experience has become a nightmare. I do not recommend this service.

I love your service, my doctor told me that the service no longer accepts patients from Ohio. Is this true?

I could not believe how fast the provider got back to me. You guys are doing this right!

Horrible horrible experience. I have been waiting for 2 months to get a prescription refilled (and I couldn't even have another doctor send a prescription elsewhere as Done would remove a prescription at a pharmacy). I am on hold with them now, for the second day in a row, trying to be reimbursed for the two payments of $79. Money and time completely wasted.

I do appreciate the ease of using this program however I feel that it is very impersonal. I have only been with the program a few months and my provider is already changing.