Done.Reviews of donefirst.com

I am pretty disappointed with this service. This month, when my auto refill request was submitted, I received a note from a new provider. She said that she would be my new provider and I needed to have a consultation with her before she would submit my refill. Her next appointment was three weeks away. She did not respond when I pointed out this issue. This would have been no problem if I was notified in time to meet with her and still get my medication without delay, but to expect a patient to go without a daily medication for three weeks is not acceptable. I have not been able to speak with anyone in their support department, despite having made several attempts. No one answers at the phone number given, and after 8 minutes on hold it will disconnect. I got a response to my e-mail several days later, and the reply was not relevant to my situation. This service is unreliable. I will no longer be using it and would not recommend it to anyone.

Only use Done if you are in between physicians. The first few months started off smoothly but then the service is terrible. There was an unknown issue with my preferred pharmacy so they reccomended I use their partner pharmacy, ScripX. An occasional issue is fine but there has been nothing except issues since then. ScripX was supposedly faster but it took many phone calls, emails and messages to even receive my medication within 3 weeks. They ignored all questions I had about issues or this process and ignored my refusual to use their perferred pharmacy again. After expressing my disappointment, I am still having to go through this exact same process all over again. Emails/messages can sometimes take longer than 3 days to get a response (if at all). Phone calls will most often keep you on hold for 10 minutes then hang up. When you do manage to get in contact with a representative, the only information they can provide is “your prescription is being prepared” or their system is upgrading and they do not even have time to listen to your question. They have completely ignored multiple requests for expedited delivery. Three days after being told that it would be delivered the following day, the shipping company had no knowledge of expedited shipping and the prescription was not even en route.

Same thing started off really good, communication is non existent I am really busy and don’t have time for these issues. Ok update… they contacted me and straightened everything out

Very efficient and timely responses and help with scheduling, medication changes, etc.

The very first provider that I saw with Done left a bad taste in my mouth. I left Done, but eventually came back. The provider that I see now is incredible. I am consistently impressed with Khairunniissa Jooma. I believe I sent a message last time regarding my visit with her, but I’m sending another one. She consistently spends more time with me than just about any other healthcare provider that I have ever seen. I really feel heard and valued as a patient. Done has made receiving quality care without insurance an incredibly easy experience.

Update on 3/11/2022: I received a response immediately after submitting my original review, so they went from being completely unresponsive to immediately responsive. They arranged to have my medication delivered and rescheduled my appointment to today at 11 am Central. In my original review, I mentioned that they cancelled my previous appointment at the last minute, right before we were scheduled to meet. That was just the first in a string of very odd occurrences with these appointments. So today, I showed up for my appointment right at 11 am and my clinician was offline. I waited 10 minutes and left when it was apparent she was not going to show up (note, I've used Doxy for other doctors, and they typically send a message letting me know if they are going to be late). One hour after my appointment, my clinician added a note to my profile stating that I had no-showed. She was even snarky and said "that's not how this works" when referring to making appointments and then not showing up - precisely what she did! I really have no idea what is going on here. It's almost like I'm being set up for them to be able to cancel me as a client. I have a feeling this won't be the last installment in this review... Original review from February 21, 2022: There is something very odd going on with this company. I started off meeting with a provider who prescribed me medication. The provider was easy to reach and made one adjustment to my medication in a timely manner. This all changed in the past month. I noticed that my prescription was not refilled, and they suddenly cancelled my recurring appointment and said the provider would not be available until the following month. They also said the provider is still working on my prescription - for 3 weeks. I’ve been without medication for a month. Just like that, cut off, with no ability to get in touch. I’ve had no insurance changes, and I’ve continued to pay DoneFirst, but they have gone completely dark. I was surprised to come here and see that they are responding to reviews same day when I get zero response via their app. They don’t even answer their “emergency phone line”. You’ll wait for 15 minutes and then hear that “no one is available to take your call”. Then click, no ability to leave a message. It’s hard to feel anything but scammed at this point.

My initial week or so with Donefirst was fine; I booked a session with a provider, was prescribed a medication, and picked it up and took it and corresponded with the provider about the side effects. But after that, she stopped caring. And everything was going fine until my provider stopped responding to my messages; they're supposed to respond within 72 hours but it's been almost 5 days now. That said, Donefirst is accessible and better than many other online ADHD clinics so, your mileage may vary.

I have had a pleasant experience, so far. Done has been professional and timely. Despite all the bad reviews i have not had a bad experience. Everything that was promised was delivered. Thank you Done.