Done.Reviews of donefirst.com

I'm only about 3 weeks into the process, but I had a great experience with the NP and have noticed an INCREDIBLE difference with treatment over the past 2 weeks. I'm very pleased so far

My meds haven’t kicked in this morning so I’m going to keep it short. It was a great experience and easy to work with for me.

I have used donefirst.com for about 6 months and have received better service and more communicative customer care than with most doctor's offices. Thank you for being there for me and answering my questions with kindness and patience.

At this point they have been incredibly helpful! I have read tons of negative reviews, but I have literally not seen it. Every person I have dealt with has been very helpful. I would recommend Done to anyone who has the same challenges I have had.

I am incredibly grateful that done exists and that I was able to address my issues that have been affecting me my entire life. Its been about seven months now and it's made a big difference. I feel like I have a greater sense of agency in my own life.

Update: Though they responded her quickly, they reached out directly to inform me that they there is nothing they can do. They are waiting on my provider. It’s been two weeks. My provider is clearly not doing their job and done refuses to try to get them to. So I am paying $80 a month for absolutely nothing. This is truly the biggest scam ever. I wrote a review last month about this company. TLDR; they took weeks to refill my prescription eventually they did but it was truly ridiculous, they said that they had given me a new provider so it wouldn’t happen again so I gave them another shot. Well here we are again. My prescription is almost two weeks late again. I have been going back and forth with support for multiple days, they keep saying that they are gonna send it in yet they have done nothing. All future users BEWARE, you pay an insane monthly fee to get no help and make your life more frustrating. Preying upon people with ADHD is a new level of low and this company should truly be ashamed of themselves

Update: Done was able to resolve this issue less than an hour after posting this review. I am satisfied that they were able to help, and am looking forward to continuing being a member. I will update this review next month when I need to refill again. (Was a Two Star Review) I’m currently in an uncomfortable situation due to Done’s poor customer service and lack of communication. I’ve been with Done for three months now, and the first two months went great! It is an expensive service, but they finally helped me with treatment for a lifelong adhd issue. However, in trying to refill my prescription on my 3rd month, I have had some issues. I’m on day 5 from when I sent in my refill request, and I’ve been without my medication for only a day, but going into the weekend now without resolution, I am nervous going into the week that this will continue to be a struggle. Yes this is my first instance of an issue, but it’s only month 3, and look at the other reviews. Done claims they sent in my prescription on Thursday, but there is ZERO record from my pharmacy. Getting ahold of anyone, especially my provider, seems to take all 72 hours AT LEAST, which is the amount of time they ask their members to wait for a response. They have an ‘urgent line’, but good luck getting ahold of anyone, it rings for 9 minutes and then hangs up. The one time I did get through to someone, they gave me a generic ‘let me see what is going on with your provider and we will be in contact with you’, and seemed to be a 3rd party customer service agent who was robotic and almost spoke like they expected there to be an issue and that it wasn’t a big deal. No one has contacted me since that call, about 24 hours ago. I hope Done can resolve this issue and provide punctual prescription refills consistently. If that happens I will gladly change this review to 5 stars and will recommend the service to anyone who wants to try telehealth service.

Truly the most breathtakingly bad customer service I have ever experienced. Setting up the appointment went fine. Then I got an email to upload ID where the button in the email didn't have a hyperlink. I only had access to my phone that day, and assumed I'd have to use the computer for it. I received a text that said *my appointment would be cancelled if they didn't receive the upload form*. This was at 72 hours from my appointment, so I assumed that would be that. Nope. Same email the next day. The link also didn't work on my computer. Their reschedule link did not work. Their website did not have intake information listed. At this point, I am not sharing my personal medical information with this company. I do not trust them with any information, let alone medical information. I emailed them with the title "Cancel Appointment." I asked to cancel. They sent me a link to intake. I said their email link hadn't worked and asked to reschedule. They asked for a screenshot of their website (???). I sent them a LONG but polite email explaining that *their email link had not worked*, *they said this appointment would be cancelled*, and that *I asked for this appointment to be cancelled*. At this point, I pointed out that their technical issues were the problem, and that I should receive my appointment deposit back due to technical and communication issues on their end. Today, the day of my appointment, my original appointment was *not cancelled*, I received an email to reschedule (?????????? I stated *I will not do business with them*), and then got a *phone call* with help for the intake form. I just emailed back saying to not reschedule and to not contact me again. I understand technical issues happen, but their policies clearly state you can *EMAIL TO CANCEL*. Truly, truly the worst customer experience I have ever had, or could fathom having. Done, CANCEL APPOINTMENTS WHEN PEOPLE REQUEST THAT. Your technical issues made me not want to use your service. Your wild customer service policies (not cancelling, not rescheduling when your tech causes issues, repeatedly contacting me by phone and text after stating I do not want to do business with you) make me think this is a scam. Edit: and they just texted to say that I no showed. I emailed them three times asking to cancel. Do NOT sign up for this scam.