Done.Reviews of donefirst.com

Similar to the other reviews below, Done has been an absolute nightmare to get ahold of regarding any questions. It was great for about 3 months, but now has been about a month and a half since I have last had my medication, and they don't seem to have any desire of helping. I have had very little in the way of response from my provider aside from generic/automated messages that apologize for the delay. The only response that I did get (that I wasn't even able to respond to) was the prescriber saying that there were no such things as "withdrawal" symptoms, that it was just my symptoms returning, and that there was no cure for that. She is not wrong, but that is the entire reason that I went to Done in the first place, so that I could have help in remedying the symptoms! My most recent prescription wasn't even sent to the pharmacy, and my messages requesting that the prescriptions be put through have gone unanswered. If you are thinking of using Done as your provider, I cannot recommend them. The premium they charge each month is laughable, considering that I have not been given any services that I have paid them for over the past 2 months. I came here to get treatment for ADHD, and after seeing psychiatrists for over 15 years, this has been the single worst experience with any "healthcare" provider I have ever had.

I had a problem with my medication and finding a new primary doctor and Done customer service not only resolved it but also followed up a week later. I’ve been with Done for over a year and they are great to work with and the medication has improved my life greatly!

My 2nd month and no refill. Needs prior authorization. I send a message 2days ago and I read that done will try to reply in 3biz days! I call urgent # 3times today. Sit on hold for 10min each time and a recording says no one is available! I’m filing a complaint with the better business bureau if my pre auth and Rx aren’t filled by Monday. I suggest everyone else with the same issues do the same. Update: my review above resulted in a timely response from done via email. My prior auth was completed and I picked up my Rx finally. It seems the only way to get their attention though is by posting a review on here which is very much cause for concern still. Additionally, the only time I did finally receive a call from done’s care team…was to ask me to remove and/or update my review on trustpilot (after my Rx pick-up and video call with new done doctor). I’ll give it another month to see if the Rx process goes more smoothly.

My experience for the fist two months was good. The clinician was easy to work with, and prescribed medication that really was helping. Like many other reviewers, the issues started when I requested a refill 8 days ago. I have not yet received a response, and multiple attempts to contact customer service online have not been responded to. Trying to call gets nowhere. I am now left without the medication after being on it for two months, which is causing significant issues and seriously affecting my productivity at work. Dealing with withdrawal issues due to lack of response from a medical practitioner raises some serious issues of ethics and/or legality. I would be better off having never started the medication than being forced to involuntarily quit without a plan.

I’m so extremely upset with this company. They scheduled me with the wrong doctor, charged me $199 and now they’re telling me they have to reschedule me with another doctor in the right state and that appointment isn’t until May 4! Almost a month away, this is ridiculous!! Run, they will take your money and screw you up in the process.

I have been trying to contact ANYONE at done for 2 months. My experience until the end of jan/beginning of feb 2022 had been smooth sailing. But come February, I have not been able to reach a single person at this company. I’ve now gone MULTIPLE MONTHS RATIONING MY MEDICATION. My pharmacy has tried to contact them as well, and they keep happily sending over my rx without filing a prior authorization, meaning I can’t actually get my meds. I don’t know what happened, but from January 2021 - January 2022 this experience has gone from perfect to awful. Very weird, and I’m still paying monthly.

In my second month with Done and so far it’s been a phenomenal experience. Communication with my provider and the support team is easy and the responses are prompt, always responding well before the quoted response times. Access to this type of care when traditional access is, in my experience, next to impossible to find has been life changing. Can’t recommend enough!

Good job helping me