Done. allows anyone with ADHD to receive the help they need and live up to their fullest potential. We provide awareness and education for people to learn more about ADHD, confidential and accurate medical diagnosis through telehealth, and actionable ways to receive timely and convenient treatment. Through our holistic approach to ADHD, we are committed to ensuring no one is left behind.
Done. (donefirst.com) has 4,022 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
Done, donefirst.com
Website
donefirst.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: September 2026.
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I was amazed at the true professionalism of the staff and provider. My appointment via tele-health was by far a great experience. We were able to discuss my symptoms and options- the provider was very knowledgeable and made me feel relaxed.
Response from Done.May 8, 2022
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
AC
AC
Great experience.
Great experience.
Was able to receive my initial appointment within one day and was able to video conference to review my situation. From monthly appointments and any customer service issues that have occurred (moving between pharmacies, managing insurance work) the team at Done has provided a consistent and satisfactory experience. I recommend using their service and have talked highly of them to both friends and family. If you feel like you need help, reach out they will help pinpoint what you’re experiencing and provide an array of options for you that are tailored to your situation.
Response from Done.May 8, 2022
We are happy to read this positive experience and to be able to partner with our patients to find treatment options that work best for them. Our support team and providers are so honored to be able to make high-quality ADHD care more accessible to our community - feel free to reach out to us at any time!
JK
JK
Definitely not worth it
My initial experience was fine. I talked to my provider for my intake and we agreed to try something new. It's a good thing it worked, because getting in touch with her since then has been a mess.
Each month, it would take her anywhere between 2-5 extra days to submit my refill. It's not the end of the world, but was just really inconsistent. Then about two months ago, I got an appointment invite from her. When I reached out to see if we could find another day or time because it didn't work with my schedule, I didn't get a response, so I moved things around to accommodate the appointment. She didn't show up and that started a weeks long back and forth with their care team that offers up no solutions whatsoever.
Last month, they managed to get my refill pushed through, but this month I haven't heard anything and they keep telling me I need to meet with a new provider. By the time I'm able to meet with the new provider, it'll have been more than a month since my last refill (they're still charging me, though...) and who knows if this one will even show up.
It sounds like a lot of people are experiencing this, but if you check out their social media they're still posting like things are totally fine. Things are far from fine - avoid this company. If you're a current client, you should consider switching to something more reliable because you'll eventually run into the same problems as the rest of us.
Get it together, Done.
Response from Done.May 8, 2022
Your experience is definitely not what we envision for our patients and this is feedback we take seriously. Kindly respond to the Trust Pilot request for information so that we can reach out and assist. Thank you.
CR
Chrystal R.
I definitely recommend this service.
Just wanted to leave an honest review for my Clinician Irine Forsab! She is such a caring person and she is a pleasure to talk to. She understands my needs and helped me with a lot of my life long issues. I definitely recommend this service. You can count on them to help find a treatment plan or point you in the right direction. 10/10 ! 5 stars.
Response from Done.May 8, 2022
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
AS
Ashley
mt initial visit with my provider was…
mt initial visit with my provider was great and she was quick and efficient however there has been a problem with my pharmacy and I’ve been trying to get in contact with anyone from done to help get my medication transferred but it seems almost impossible to get in touch with anyone.
Response from Done.May 6, 2022
We are so disappointed to see that your experience has not met the high level of service we strive to uphold. Please reply back to our request for information so that we can investigate and resolve the issues outlined here.
TP
Terry P.
Easy and Pleasant
My experience with Done was very simple, straightforward and professional - no complaints whatsoever. Prescription at my pharmacy the next day maybe? Very quick - thanks!
Response from Done.May 6, 2022
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
JT
Jennifer T.
I have had great experiences with this…
I have had great experiences with this service. My refills are sent timely and I have frequent communication with my doctor when needed.
Response from Done.May 6, 2022
We are happy to read this positive experience and to be able to partner with our patients to find treatment options that work best for them. Our support team and providers are so honored to be able to make high-quality ADHD care more accessible to our community - feel free to reach out to us at any time!
ZM
Zeinia M.
UPDATE-
UPDATE!! There is a nationwide shortage of adderall at all the big pharmacies and even small ones, so I called done support today who was more than helpful and went above and beyond to help me! The pharmacies ran out in April apparently, and that’s when a lot of others noticed their meds were late in being refilled. I’m glad it’s the shortage’s fault because I’ve been happy with donefirst and will continue to support and recommend it to my friends and family 😃 thank you team for your hard work as always!!
Response from Done.May 5, 2022
We are so disappointed to see that your experience has not met the high level of service we strive to uphold. Please reply back to our request for information so that we can investigate and resolve the issues outlined here.