Done.Reviews of donefirst.com

Update 5/9: Their support was able to help and escalated my request so that I was able to get my prescription this month. Hopefully, whatever is going on with Done. will be sorted out soon. I think with all the delays and reviews here, it would be good for them to send an email letting patients know what is going on. Original post: At first, Done. was great. I liked my provider, she listened and prescribed me the same medication I had been taking for 7 years prior to two recent pregnancies when I had stopped taking medication. The first four months were smooth with on-time refills. And after four years of being un-medicated, I felt like myself again. These past two months have been terrible though. My refills haven't been on time, and this month, I am again out of medication and my provider seems to have gone dark. It's so disappointing to be left in the dark with no idea how long I am going to be back on the struggle bus. I have contacted support multiple times, and while they have responded, they've said they have reached out to my provider, and they will be in touch once they hear back. It's the same canned response and there are no updates.

Horrible service. No one ever gets back with me but they have no problem taking their monthly fee out of your account. It's been 2 weeks and still can't get anybody to send in my refill. Completely unprofessional. This has been going on for months.

I am honestly fed up with this company. I really think they delay your prescription to get an extra month for the subscription. If you want a medical adjustment or consultation, as of May 4 2022 the next available appointment ... "your provider seems to have a full schedule". I have never had a prescription refill on time, with the exception of the initial consultation. Great concept. Terrible application by this company.

The initial appointment/script was pretty straightforward, but after the first month getting my prescription refilled has been miserable. It was two weeks late for the second month and is now a week late for the third month. The provider said in our meeting she would be responsive to any adjustments, but she NEVER responds. Apparently she also doesn’t send the prescription in on time either. Emails to support are met with late, token answers saying they will contact the provider. This led to nothing being accomplished. After my first month I had to call and talk to support three separate times to get my prescription filled. They had to go through another provider because mine is MIA. I have called support 4 times in the last 3 days and a machine tells me after 10 minutes of waiting that there isn’t anyone to talk to. I have also requested an adjustment to my medication twice, but have never heard back on it or had follow through on the adjustment (my provider said just contact her and it wouldn’t be a problem).

Done first has no way of contacting the provider through the patient portal which is highly upsetting. I also scheduled a call and absolutely no one reached out to me. What a terrible waste of my time.

The process with Done was really straight forward. I was very nervous that the provider wouldn't actually listen to me, and once again get misdiagnosed. I was pleasantly surprised by the questions she asked during my consultation, she actually listened and understood exactly what I was going through, and provided me with information I had not known previously. If I didn't discover Done I would be going in circles with my doctor trying a dozen more SSRIs and convincing me I have anxiety. After a week of my new medication from Done my symptoms have decreased and I finally feel a sense of calm in my day-to-day.

I started with Done in June of 2021 and everything had gone pretty well. This past refill Rite aid would not fill and I was able to talk with someone this past Saturday. I was told to switch pharmacies. I told them where to send it to and haven't been able to contact anyone since as the script was never sent. For a service I've paid close to a $1000 for them to write a script over the past year I'm very disappointed.

Support has been helpful