Done.Reviews of donefirst.com

I would like to save your time, money, and most importantly, your life. Just like most customers, my prescription isn't being refilled. I've been off my meds for 3 weeks now. Nothing but automated emails sent to me. Zero way to contact your provider. Can't schedule an appointment because "Your provider's schedule is full". Honestly, it's just not worth the heartache. I NEVER write reviews. But considering this company is most likely contributing to the nations suicide rate, I figured it to be necessary. Do not get evolved, let the justice system smite this company and it's malpractice down.

Scam. Out of meds over 2 weeks. No responses to emails. Or Twitter. Or calls. But they're STILL TAKING MONEY. Will be filing credit card dispute. Suggest everyone in the same boat do the same.

Great customer support, providers who understand patients with ADHD, and life-changing services. I have recommended Donefirst to all my friends and hope to continue to be a client for many years.

Donefirst just one day stopped responding to any and all communications. No one picked up the phone line no matter how often or what time I called. No one responded to my emails besides the automated "Please wait 24h for a response" crap. I Have wasted my time and money on this company and no one can tell me what happened. Look elsewhere.

Really considering switching over to Klarity. At first, Done was great, however, in the past few months, they have been significantly late on sending the script over to my pharmacy. Now that CVS no longer accepts Done, they are not responding to anyone. Haven't answered any of my calls or responded to any of my emails/messages. My subscription renewal is on 6/11 and if I don't hear back from them in a day or so, I'm out and will be taking legal action. All my coworkers using Done feel the same as well. At the bare minimum, give people an update. Extremely unprofessional on Done's part.

Providing an update for others. 16 days late on my refill. Was able to get a hold of someone through Instagram direct messages. Changed my pharmacy to a small local store and my prescription has been refilled.

They are leaving all of us hanging without prescriptions- because pharmacies won't fill their scripts. I went through withdrawal all weekend.

***Updated Review*** For several months at the beginning of my experience, everything went very smoothly with the service. Back in June a significant bump in the road occurred where my provider decided to disappear and unfortunately there were communication, gaps, and opportunities between the Done team and that provider and the patients got caught up in the middle. Initially, it was very difficult to get in touch with anybody at Done to get things resolved. Once somebody made communication with me, it has gotten much better from there. I was transferred to a new provider and unfortunately, that has still been an ongoing struggle in that providers seem to come and go making it difficult for Done to facilitate treatment for patients. They have, however, gone as far as refunding my monthly fee over a couple of months where things were the toughest. And they are far more responsive and much easier to reach now if you do have any issues. I feel they have done a lot to try to fix any issues. They may have been experiencing on their end and are far more reactive when the provider is the one with the communication issue. Overall, I would still recommend this service and I changed my review from one star to four stars because of these improvement efforts. My old review is still below, you can see the frustration that was present at the time. Things went fine for several months but now any attempt to communicate is being ignored!! I cannot get in touch with my provider in any way, and Done doesn’t answer any emails OR phone calls. The calls eventually say “sorry we cannot take your call right now”. But they had no problem charging my card today for my membership!! I am two weeks past due on medication needs, with no clear next steps!! Save your time and money and don’t bother, it seems they are having issues serious enough that they cannot be fixed. Very disappointed!!!