Meghan J.
Extremely frustrated!
I am so frustrated with this company. I gave it two stars because my initial experience was great. My appointment was easy to set up and the physician was kind and put me at ease. She set me up with a prescription plan and the script was sent in within 3 days. Over the next few months we upped the dosage twice, and she was easy to get ahold of. I was a little surprised when she scheduled a zoom follow up appointment without reaching out to see if it worked for me time-wise, but it was fine. Last month it took 12 days for my prescription to be refilled. Normally my provider is very good at sending in my refill to the pharmacy within 3 days. Having to wait so long left me without medication for a week. The effects of cold turkey stopping adhd meds are a nightmare. After a few emails to support I finally got it filled, but they almost treated it as if it were a problem on my end, and my provider didn’t even acknowledge it. This month has been wayyyy worse. I have been waiting over two weeks, about 17 days, for my refill to be sent to the pharmacy. First they told me I needed to find a new pharmacy as mine (Walgreens) was no longer taking online orders from Done. After insisting I’d spoken to Walgreens who assured me that they do, in fact, take orders from Done, I got an email essentially saying “it looks like Walgreens does take orders from us”. Obviously. More days passed, I sent more emails and started calling the “urgent line” which I’ve yet to have anyone answer. I then get an email saying my provider is leaving and they will have a temporary provider refill my script. The phrasing made it seem like they were aware she was no longer taking clients, but no one notified me. Now it’s been a week and I still have no refill. Since then I’ve gotten frustrated to irritated to realllllly pissed off. It’s been 17 days and no refill, no contact, and the only responses I’ve gotten to my emails have essentially made themselves sound blameless and I’ve not been told “we’ll take care of this for you as quickly as possible” or even “sorry.” No one answers the call line and my email responses are generic and dismissive. We all know the things that come with cold turkeying adderall- a “crash”, fatigue, sluggish, a heavy spike in appetite, living in a “fog”. It’s affected my day to day and my work. I can’t believe a company in charge of people’s medical needs would be okay with someone being unmedicated in an unsafe way for two weeks, and it’s just “fine” with them. I would also like to make it clear my complaints here are not about my provider/clinician/dr, whatever the phrasing is. She was lovely and easy to work with. My issue is directly with the company Done First.
Response from Done.Jun 3, 2022
We are so disappointed to see that your experience has not met the high level of service we strive to uphold. Please reply back to our request for information so that we can investigate and resolve the issues outlined here.