Done.Reviews of donefirst.com

I have been with Done for over a year now and no issues. I have never changed medication, I have auto refills, nothing has changed AT ALL. I went to call my pharmacy for my refill and they don’t have it. I have been speaking with them since 8 am their time up until closing, still no resolution. I am leaving town and for some reason-a provider can’t sign and send my medicine in. I suggest everyone having issues to report to the medical board/joint commission for negligence. Reading the reviews of people dealing with the same thing I am is so insane. To think that a company who prides itself on taking care of individuals mental health, actually end up causing more mental health problems. If this company can’t handle their primary job, they do not need to continue servicing patients in need. Please do not respond apologizing as I’ve heard this over and over all day long-still no resolution. Be transparent with your patients, and your customer service agents who have to deal with the lack of care you’re providing and it’s not their fault at all.

Wow, just wow. The experience I have with Done is just wonderful. I never thought that I needed help with my adhd. I figured I can handle it on my own but sometimes a little helping hand goes a very long way. Done helped me get on the right medication that work best for me and I'm improving in a lot of ways and my job is less stressful. I'm focusing better and getting a promotion soon. Fingers cross.

5/21/23 they’re trying to get my accurate and honest review taken down. Update: I have canceled my account with Done after almost 2 years and thank God I am finally “done.” The lax laws due to Covid created a breeding ground for companies like this to take advantage of the lax prescribing laws for telemedicine. It was a recipe for disaster not only for the patients but also the prescribers that were employed with these types of pill mills whether they realized it or not at the time when they joined. It puts their licenses at risk all to make the fly by night company more money. I’m sure providers left out of fear and pressure of diagnosing within a one hour appointment and the overwhelming amount of patients that they were being given at a time. ADHD is not a one time telemedicine diagnosis. Not having to meet with patients at least one time in person before prescribing a controlled med became more lax with Covid. And most people if not diagnosed as a child usually don’t have ADHD as adults. Of course, there are many that went undiagnosed their whole lives until now. In theory this company was helpful and a good idea for the right patients. But looking at all the marketing by Done, ADHD was made out to feel like a mockery and just a handout diagnosis to whoever made an appointment. I’m rather shocked that they went on this long. When I first started with this company it seems like a very legitimate service and as time went on their advertisements and TikToks, snapchats, and Instagram became almost offensive to me and probably others that actually do have ADHD and have struggled for probably most of their lives. To put that many people on these types of medication whether they truly ADHD or not was truly reckless. These are medications you can’t just stop cold turkey without consequences. The pressure of actually producing a diagnosis when you’re asking for probably over $100 upfront for an appointment is crazy. The better option would’ve been to ask for a lower fee for an initial consult. Then if appropriate move forward with a second appointment. It became where people expected a diagnosis for their $150 rather than due diligence. Patient abandonment will likely be a problem 1st response: I explained what was going on to my primary care and the importance of me having one provider ideally and sticking with one pharmacy ideally especially with these types of medications. I’ve been passed to three different providers at this point. As time has gone on in the last few months it’s gotten worse and worse trying to communicate with my assigned provider. In May, other companies like cerebral and ahead had to either stopped prescribing controls or shut down completely. The writing was on the wall with this company as well. I’m sure providers were leaving left and right because they were worried about the pressure of prescribing narcotics frivolously and the repercussions. It really makes it horrible for people to actually have ADHD And rely on medications to function everyday. I got an email saying that after two years of filling my medication at CVS, so I can be on the up and up, they are now requiring I move pharmacies. I work as a pharmacy technician and was nervous about this email. The last thing I wanted to do was make it look like I’m pharmacy shopping. Turns out CVS and other major chains are refusing to fill prescriptions from this company. After getting the runaround from this company for over a month now, it’s safe to say they will be banned from almost any pharmacy that tries to fill the prescription. This puts me in a really bad spot because know if I want to move my care over to my primary physician, I now run the risk of it looking bad on a cures report because they’ve sent my prescription to multiple places that also refuse to fill their prescriptions. I know I’m not the only one dealing with these issues and it really is terrifying to think how many patients have been abandoned by providers with this company. It’s been nothing but a nightmare and I’m out of medication. and I’m only hoping I can switch to my legitimate doctor instead. The amount of effort and time and stress and hardship this has caused me is unreal for some thing that went fairly smooth for almost 2 years. Of course that was kind of a nightmare dealing with them over the last two years at different points but this takes the cake. Eventually no pharmacies will ever fill their prescriptions and they will get shut down. I’m surprised the DEA/FTC haven’t stepped in sooner. I don’t want to be in cahoots with a company that doesn’t follow rules and frivolously hands out rx’s/diagnoses for a few. I’ve struggled with this condition since I was young and only went to this company because of Covid and because I was relocating. And now I’m in a bad spot with this whole situation. Im glad to be DONE

After suffering from symptoms of ADHD for over 5 years my personal/work performance had decreased drastically. Desperate, I opted for Done as I was seeking a convenient telehealth option. I was able to secure an appointment 3 months after request to which the provider was a no show and my only option was to wait 3 more months. So 6 months total. When I finally got an appointment the clinician was helpful, supportive and we agreed on a treatment plan. She told me to send a message about 7 days before I was due for a refill. That time comes... message sent... no response. During this time 9 messages were sent to multiple support emails and via the portal. What did I get? an automated response each time. Done states on their website that for a $79 a month you have 24/7 online care support – wrong. You get a canned response from an alias name. Zero human contact. Worry free refills - wrong. My second refill was 7 days late and was the exact same as my first (where we eased on my medication by taking only 1 a day for 5 days and 2 a day following). 100% satisfaction guaranteed - wrong. I was in a panic for days, sending message after message, calling the emergency line, requesting another appointment only to get zero care in return (minus just a refill of my very first prescription). How they position themselves both in paid ads and on their website is deceptive. I felt so scammed paying the membership fee for no real patient care and no contact with a human (other than my first appointment). After reading the reviews I see that others have had the same experience and also see the Done is quick to reply to them. If only they could have done that with the service everything would be great and this review would be much different, but after 3 months no contact with me that is sadly not the case. For those without insurance or the ability to see an in-person psychiatrist, I hope so much that Done can improve its customer care. In theory it is a convenient solution. However, if you're seeking this as an alternative I encourage you to look at the reviews and use your best judgement before committing. If you're lucky maybe your clinician will show up and not ghost you after 3 months of waiting on your appointment.

Second review. So happy to be over this service. They are still advertising on Facebook and other places for their services knowing full well they are going under. They are literally ignoring most if not every subscriber, and still all they are worried about is taking new customers’ money knowing there will likely be no follow through. This is an abomination. My first appointment was early May. It was cancelled thirty minutes before my scheduled appointment time. Cut to May 25th I finally was able to see Diane Hirtzel in Indiana. She was nice and compassionate but something seemed amiss when writing to her in the portal answering a question she had wanted clarified, it seemed to only go to automated responses. I’m pretty sure I never had an actual way to speak to my provider through the portal it always went through someone else. Then my practitioner left, so my first and only script from this company was sent in through a sketchy doctor in New York and no other refill was ever sent in (I’m on “refill was requested 25 days ago 😂.”) Then my insurance wouldn’t cover the meds even though I got a prior authorization and was approved for a year, BECAUSE it was a different name on the script than my original provider I spent two weeks getting the PA for. 😂😂 Couldn’t be a bigger joke of a company. You can tell through their very lacking website what they are. CVS and other pharmacies have stopped taking Rx from them. They really must be a sinking ship. Or total scammers at this point if not. How dare they take on new clients though, with so many other unsatisfied ones. Not to mention ADVERTISE/ promote like they are still helping people !! 🙄 A royal slap in the face. Try KlarityADHD, their website is actually professional and the appointment much more thorough. My script (which I am now a month behind on due to done), was sent in while I was still in the meeting with my practitioner. Plus there is no monthly $79 fee and they use actual medically approved adhd testing and extensive assessments. The difference between these telehealth providers is night and day. Get it together Done. But I’m afraid it’s much too late for you guys. I smell lawsuits. I am not even going to expect my refund for service I didn’t receive (only headaches) for May. If you refund me I might consider being less harsh in this review. Though I feel honesty is crucial and could potentially help many others avoid being scammed by DoneLast.

They respond to my email by saying they will keep me updated on my situation but have done nothing about helping me with my medication. I need an adjustment and refill and still nothing in over 2 weeks. They still charged me even though I have not been in contact with a provider in over a month because they won’t respond, I have reached out multiple times and they are still awful at fixing things in their promised “timely manner”. I would not recommend to anyone. Update: I deleted my account and canceled. My final straw is they finally got back in contact with me but clearly didn’t read the emails and messages I sent in the website. They proscribed me the wrong dosage and wouldn’t get back with me when I tried to tell them. Yeah. Don’t do it.

Has anyone received a refill in June? I’m starting to believe that there are no providers working for Done anymore - and now they’re just trying to milk every last dollar from their subscribers before everyone realizes the company is out of business. Every time I call the urgent help line I’m fed a bunch of promises that my refill will be sent soon - “just wait another 5 business days” “no sir, this is not a scam, we are working to find another provider for you”. It’s been 20 days passed my refill date now. Does anyone know of a similar service that we can utilize for adhd treatment?

They came through.