Done.Reviews of donefirst.com

I paid $800 for annual service and my provider won't respond to me to refill my RX and no one will answer the phones. Terrible service. They are literally stealing money from all of their patients. I am an RN in an emergency room and desperately need this medication. This is not legal or ethical and against all medical beneficence. There is no "request for information" that donefirst keeps saying on every review. So stop pretending like you're actually trying to help

EDIT 3: It has now been ten hours since I was told my prescription was sent in, and still nothing. Support has come up with a myriad of excuses. First they blamed a shortage of medication (pharmacy denies they’ve been effected by any sort of shortage recently), then they said my provider is just finalizing my prescription (4 hours ago), and now they’ve just stopped responding lmao. This company is absolutely predatory. EDIT 2: I received a notification that they “sent” my prescription to my pharmacy over night. But my pharmacy never received it. It’s now been eight hours since I got that notification, and still nothing lol. Guess my provider just clicks the “sent” button whenever they feel like it rather than when it actually gets sent. What an absolute joke. EDIT: As you can see below, they asked me to provide more information. This lead to nothing. Now their support won’t even respond. I am sick of having to go without medication YET STILL HAVE TO PAY FOR IT. What a joke. I will be disputing their charges and filing a formal complaint against my provider’s nursing board. I would advise anyone in the same situation to do the same. Original review: Once again, here I am one month later, a nervous wreck. You’d think I would have learned that this company does not care, but I guess not. I have “automatic refill” turned on to hopefully simplify the refill process, and 5 days ago the refill request got put in. 5 days later and my prescription has not been sent to my Pharmacy. The pickup date is tomorrow, and I now realize that I will have to go without my medication once again because of this corrupt company. Complete radio silence from my “provider” as well. But, of course, they were more than happy to take my monthly fee yesterday. Support just keeps telling me they’re waiting on my provider to respond, which doesn’t help me at all, cause guess what? Me too! This is the last time. I will not let this predatory company hurt my mental health any more. STEER CLEAR OF THIS COMPANY.

The staff and providers at Done. are just awesome. They are more than helpful working through the process to get set up, and are super responsive when I have questions.

I’ve been with Done for nearly a year. Recently my pharmacy stopped accepting prescriptions from them and there been a lag in getting my prescriptions to a new one. But besides that the medical staff has been great and I was able to quickly and easily start a regimen that actually worked for me. They can be slow to reply to messages but on a whole they do a fairly decent job. Not to mention getting remote care as opposed to going to a doctors office during a pandemic is a plus.

I’ve been using Done for the past year and I love my provider. She is always quick to respond if I have any questions or concerns. My refill was delayed for the first time this month and when I looked into it, it looks like they may be going through some legal issues but they were responding to my support emails every few days so I waited it out and I was able to get it filled. I’ve read a lot of review and I think a lot of people are having issues; not sure what’s going on but I’m hoping everything works out because this has been a very convenient and helpful way to get support for my ADHD.

I can’t seem to get an answer on the website or via email anymore. How can we get you to respond on somewhere other than here? Used to be good, now just being charged without hearing from provider or support.

*Edit* I do want to say that a rep from DONE reached out to my yesterday to apologize for lack of communication and did offer to refund me for the 2 months that I paid for and did not receive treatment. While I did not ask for or expect a refund because I understand I was signed up for a membership, I think that was the right thing to do and I do applaud them for taking those steps with me. I hope that my experience was specific to my provider and isn’t a reflection of the company as a whole. My review is only of my personal experience. While I have chose to still part ways with the company as this is what is best for my personal health, I think that their promptness in responding to my review does speak to some positive attributes. *original review* I just unsubscribed today after using DONE for the last 6 months or so. I have sent multiple messages regarding a follow up since my prescription refill was requested about 30 days ago and never filled. I then find out about a week ago that CVS no longer will fill prescriptions from DONE, so I updated my pharmacy information. Still no response. I sent one more follow up and still no answer. I first thought this company was a saving grace as I have bad social anxiety along with combined add/adhd and scheduling appointments/seeing someone in person is terrifying to me and prioritization/executive function is something I struggle with. I found a med routine that was working, communication was great. Then…Radio silence. Now I’m going a month without my meds, feeling very much out of my normal self, and actively trying to find a new provider which has caused for my anxiety and stress levels to sky rocket. I feel like a company that is helping treat things like ADD/ADHD should understand the importance of consistency and communication with their patients. I don’t know, it could just be my specific provider, but based on that experience alone, I would not recommend.

So convenient, fast and efficient. Really accessible and there when I need them. I love done and their team! 10/10 recommend!